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CRM ANALYST - SALESFORCE

Black Financial Consult $750–$2K/yr

Jun 26
Remote salesforce Senior (5-10 yrs) Contractor
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About the role

The CRM Analyst is responsible for optimizing CRM workflows, ensuring data quality, and supporting business users across the organization. They will collaborate with cross-functional teams to enhance Salesforce functionality and provide ongoing system troubleshooting and training.

What they look for

Salesforce CRM Systems Data Analysis Workflow Optimization Business Requirements Gathering Dashboard Development KPI Reporting SQL Troubleshooting Agile System Testing User Training Process Improvement Data Integrity Integration Support

Requirements

Candidates must have 5-8 years of experience with CRM systems, specifically Salesforce or similar enterprise service platforms. Strong analytical skills and experience working within Agile delivery environments are required for this role.

Full description

This is a remote position.

The CRM Analyst will be responsible for analyzing, optimizing, and supporting CRM and service management systems, including Salesforce and other CRM tools. The role focuses on improving customer workflows, ensuring data quality, supporting business users, and enabling effective use of CRM systems across the organization.

Key Responsibilities

  • Analyze and optimize CRM workflows and customer service processes.
  • Support configuration and enhancement of Salesforce and other CRM platforms.
  • Monitor CRM data quality, integrity, and consistency.
  • Gather and document business requirements for CRM improvements.
  • Support reporting and dashboard development for customer and service metrics.
  • Assist in troubleshooting CRM system issues and user support requests.
  • Collaborate with Product, IT, and Business teams to improve CRM functionality.
  • Support CRM integrations with other enterprise systems.
  • Conduct user training and support adoption of CRM tools.
  • Participate in system testing and validation for CRM enhancements.

Required Qualifications

  • 5-8 years of experience working with CRM systems or enterprise service platforms.
  • Hands-on experience with Salesforce or similar CRM/service tools.
  • Strong analytical and problem-solving skills.
  • Experience working in Agile or structured delivery environments.

Technical & Functional Skills

  • CRM systems: Salesforce, Dynamics, or similar
  • Data analysis and reporting
  • Workflow analysis and process improvement
  • Requirements gathering and documentation
  • Dashboard and KPI reporting
  • Basic SQL or data querying

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