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Forward Deployed Product Manager

True Talent Solutions Partners San Francisco, California, United States · $150K–$250K/yr

Yesterday
product-manager Senior (5-10 yrs) Full-time Visa sponsorship United States
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About the role

Manage the end-to-end customer lifecycle for AI voice agents, including deployment, optimization, and expansion. Partner with product teams to translate customer feedback into new product capabilities and establish operational playbooks.

What they look for

Product management Customer relationship management AI voice agents Data analysis ROI assessment Debugging SQL Cursor Claude Code ChatGPT B2B SaaS Technical product management Conversation design Compliance management Stakeholder management

Requirements

Requires at least 5 years of product management experience with direct customer-facing responsibility. Candidates should have a technical background and experience in B2B SaaS or regulated industries like finance or healthcare.

Benefits

Visa sponsorship

Full description

About the Role

Own the customer lifecycle for AI voice agents, from deployment through ongoing optimization and expansion. You will connect customer teams with product, turning business needs into effective agent experiences and helping establish the practices for a growing function.

What You'll Do

  • Manage customer relationships end to end, learning their business needs and scoping and deploying AI voice agents.
  • Optimize agents over time and identify opportunities to expand into additional use cases.
  • Present agent value and return on investment to customer decision-makers, using data to demonstrate business impact.
  • Investigate agent behavior on individual calls, adjust conversation flows, and address compliance requirements.
  • Partner with product teams to turn customer feedback and unmet needs into product capabilities.
  • Develop playbooks and operating standards for the Forward Deployed Product Manager function.

What We're Looking For

  • At least 5 years of product management experience, with meaningful direct customer-facing responsibility.
  • Experience in a startup environment, ideally in B2B SaaS or a regulated sector such as lending, financial services, or healthcare.
  • Product management, computer science, or data science background, or comparable technical product depth and intuition.
  • Comfort with customer meetings, ambiguity, and end-to-end ownership in a fast-moving environment.
  • Strong data intuition, including the ability to interpret metrics, assess ROI, and draw actionable conclusions.
  • Ability to understand AI agent behavior and perform basic debugging; familiarity with tools such as Cursor, Claude Code, ChatGPT, and SQL is relevant.

Compensation & Benefits

Base salary: $150,000 to $250,000 annually. Visa sponsorship is available.

Location

On-site in San Francisco, California.

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