DCE 4LS Customer Support Engineer

Join the Nokia 1830 PSS DCE 4LS Customer Support team. As a DCE 4LS Customer Support Engineer you will provide primary Global R&D level support for customer problems, encompassing diagnosis, troubleshooting, and resolution for our 1830 WDM product. We are seeking highly motivated and experienced engineers who are, or aspire to become, leading experts in WDM optical transmission, coherent optical transponders and line modules, control and management software, and OTN switching, to support our hyper-scaler and communication service-provider customers in a rapidly expanding market.

Responsibilities

• Work closely with field support teams to collect and analyze required diagnostic data from deployed systems
• Work with R&D experts as required to resolve issues in timely way
• Work with R&D on product and process root cause analysis and correction
• Leverage state of the art AI tools and methodologies
• Develop automated field data analysis and diagnostic tools
• Contribute to the 1830 diagnostic knowledge base
• Train the customer field support team.

Product Description: PSE Pluggable Coherent Optical Modules. Coherent optical modules provide optical transmission capabilities at industry-leading data rates (100G/400G/800G+), optical reach, and bandwidth density. These transceiver modules integrate the digital and optical functions required to support high-speed coherent transmission in industry-standard form factors. The broad range of applications include IP routers and NOKIA optical transponders. These can be deployed in NOKIA as well as third-party and white box switches and routers to provide market-leading integrated coherent transponder solutions in Data Center Interconnect and other DWDM network applications.

Qualifications

You have:

• At least 5 years experience, in industry or graduate school, in the development, test, or technical support of optical communications systems
• Hands-on experience with hardware, software, or firmware design or test of coherent optical transceivers and DWDM systems
• Experience with IP routers, networks, and protocols
• Experience with Optical test equipment including optical test sets and measurement equipment
• Degree: MS or PhD Electrical Engineering, Computer Science, Computer Engineering, Physics
• Strong analytic, problem-solving, and technical diagnostic skills
• Communication and management skills for coordination of problem resolution with R&D and customer support teams

 

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Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.

Some of our benefits in Canada:

• Corporate Retirement Savings Plan

• Health and dental benefits

• Short-term disability, and long-term disability

• Life insurance, and AD&D – Company paid 2x base pay

• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)

• Paid time off for holidays and Vacation

• Employee Stock Purchase Plan

• Tuition Assistance Plan

• Adoption assistance

• Employee Assistance Program/Work Life Resource Program

The above benefits exclude students.

Disclaimer for US/Canada

Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.

All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.