Senior MES Support Engineer L3 - (m/w/d)

Company Description

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.

With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.

Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.

In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.

Job Description

• Act as the primary escalation point for complex MES incidents and production issues.
• Configure, administer, and optimize MES functionalities supporting GMP manufacturing activities.
• Perform root cause analysis and implement permanent corrective actions.
• Support electronic batch records, manufacturing workflows, and production processes.
• Lead technical changes, deployments, and system enhancements.
• Collaborate with Quality Assurance, Validation, Manufacturing, Engineering, and IT teams.
• Ensure compliance with GMP, GxP, Computer System Validation (CSV), and Data Integrity requirements. 
• Support audits and regulatory inspections.
• Mentor L1/L2 support teams and provide expert guidance. 
• Participate in global MES improvement and digital manufacturing initiatives.

Qualifications

• Strong experience supporting and configuring Manufacturing Execution Systems.
• Proven experience in L3 Application Support, MES Engineering, or Manufacturing Systems.
• Solid understanding of GMP-regulated manufacturing processes.
• Experience with validation documentation (IQ/OQ/PQ) and CSV methodologies.
• Knowledge of batch record management and manufacturing execution processes.
• Strong troubleshooting and analytical skills.
• Experience with SQL, interfaces, and application integrations.
• Ability to engage with both technical and business stakeholders.

Nice to Have :

• Experience with Werum PAS-X (highly preferred).
• Knowledge of SAP-MES integrations.
• Familiarity with serialization and track & trace processes.
• Experience supporting biologics, vaccines, or pharmaceutical manufacturing sites.
• Experience participating in regulatory audits and inspections.

Additional Information

All our positions are open to both women and men and are, of course, open to people with disabilities.

• Level of Experience: 5-10 years
• Department: Engineering functions
• Types of work contract: Permanent