Senior QA Manager

ABOUT THE OPPORTUNITY

 

Are you ready to shape the future of quality across a global business platform? As QA Leader, you'll own the vision, strategy, and execution of quality initiatives that drive exceptional customer and business outcomes across multiple markets. This is a unique opportunity to influence enterprise-wide quality transformation, champion modern quality engineering practices, and partner with senior leaders to embed quality into every stage of delivery. You'll lead through influence, develop high-performing global teams, and make a measurable impact at scale.

 

 

KEY RESPONSIBILITIES

• Lead the QA function through influence across a critical global business platform.

• Define and evolve quality strategy aligned to business objectives and technology roadmaps.

• Partner with the Global VP of Quality & DevOps on organisational initiatives while owning workstream execution.

• Drive transformation from reactive testing practices to proactive quality engineering.

• Build, mentor, and scale a high-performing QA organisation across multiple geographies.

• Create career development pathways and succession plans for team growth.

• Foster a culture of continuous learning, innovation, and excellence.

• Oversee enterprise test strategy, planning, and execution across the platform.

• Coordinate complex multi-team testing initiatives and influence outcomes without direct authority.

• Drive automation strategy with clear ROI and coverage metrics.

• Own release management and quality gatekeeping for production deployments.

• Implement quality metrics, governance processes, and reporting frameworks.

• Balance strategic leadership with hands-on technical engagement.

• Translate quality strategies into executive communications that inform decision-making.

• Build trusted relationships across Product, Engineering, and Business leadership teams.

• Champion quality within cross-functional forums and strategic planning discussions.

• Represent the quality perspective in architectural and business decisions.

• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

EXPERIENCE & QUALIFICATIONS

• Approximately 15 years' experience in software quality assurance with progression into strategic leadership roles.

• Minimum 5 years leading QA teams.

• Demonstrated success building and scaling QA functions in complex multi-product environments.

• Experience embedding quality practices and quality culture across engineering organisations.

• Proven strategic leadership and organisational change management capability.

• Ability to influence senior stakeholders and operate from executive to technical levels.

• Expert knowledge of testing methodologies, frameworks, and quality strategies.

• Strong experience with test automation tools including UiPath, Cypress, Playwright or similar.

• Proficiency with Azure DevOps.

• Understanding of CI/CD pipelines and quality gates.

• Familiarity with quality metrics, governance frameworks, and reporting.

• Advanced testing certifications (ISTQB-CTAL or equivalent) preferred.

• Experience within global distributed teams preferred.

• Travel industry, GDS, booking systems, or Microsoft Dynamics 365 experience advantageous.

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