Project Manager - GRS Delivery

The Project Manager – GRS Delivery ensures the successful implementation of new processes, programs, and/or systems for large complex projects. This individual is responsible for driving IHG’s Central Reservation System third party vendor, Amadeus and utilizing project management discipline to implement major initiatives across dependent IHG technology platforms, which involves balancing competing demands among scope, time, cost, and quality, stakeholders with differing needs and expectations, identifying requirements (needs) and unidentified requirements (expectations) and working concurrently with multiple departments as project plans are developed and executed. Must be able to navigate large organizations to identify key stakeholders and influence and prioritize work effectively.

Your Day to Day

• Activate Features across IHG’s tech stack & prepare features for scale rollout
• Establish measurement plans and adopt the appropriate quality procedures to ensure smooth and complaint launch and sustainment of these features
• Maximize third party vendor value via day-to-day vendor management activities & a vendor accountability framework that you establish
• Drive vendor delivery performance via clear & consistent prioritization and mitigating blockers
• Manage all third-party vendors and internal project team communications of progress and issues with external and internal stakeholders
• Owns updating the project timeline and ensure project leadership is aware of any risks to the timeline
• Develop project plans related to the project, associated testing and/or pilots, and full launches for each project as needed
• Identifying and escalating systemic issues and risks
• Monitor the work associated with each work stream
• Create and project status process and provide updates as needed
• Update project management systems with required reporting metrics

What We Need from You

• Bachelor’s Degree in relevant fields of work or an equivalent combination of education and work-related experience.
• 6-8 years’ project management experience is responsible for managing large scale, cross-divisional, cross-functional projects with numerous stakeholders.

• At least 2 years’ experience managing projects from inception to completion

• Demonstrated proficiency in multiple disciplines/processes related to the position, including experience managing waterfall projects, change management and/or Six Sigma continuous improvement as well as Agile.

• Demonstrated project management experience in organizing, planning and executing large-scale projects from conception through implementation
• Strong consultative skills and demonstrated ability to achieve corporate business objectives across functional boundaries
• Strong negotiator and able to influence those outside own team. Ability to lead a team in a matrix environment and resolve conflicts as needed
• Must possess strong communication skills, written and verbal; articulate, persuasive & influential; systematic and timely. Will be responsible for developing and delivering presentations to senior leaders. Ability to maintain confidential data required
• Experience with project management software, e.g.MS Project, MS PowerPoint, MS Word, MS Visio and MS Excel. Atlassian Jira and Confluence experience preferred
• Experience managing teams in a leadership capacity and working with peers in a team environment
• Works well under stress and can manage projects in an environment with tight deadlines
• Managing project budgets as needed to account for internal project spend
• Demonstrated analytical skills to solve problems, analyze data and make decisions that affect the project on a regular basis

Travel – 10%

Location - Our hybrid work structure is an exception of three (3) days in the ATLANTA office. This expectation may be adjusted to evolve with the changing needs of the business.

#LI-DH

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.