IT Business Analyst - Ops

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION: As a Business Analyst II at Thermo Fisher Scientific, you'll contribute to bridging business needs with technology solutions to advance our mission of enabling customers to make the world healthier, cleaner, and safer. You'll collaborate with cross-functional teams to analyze processes, gather requirements, and implement innovative solutions that drive operational efficiency. Working in an agile environment, you'll help define and document business requirements, create user stories, facilitate workshops, and ensure successful project delivery. This role offers opportunities to work with advanced technologies while making meaningful contributions to critical business initiatives.

KEY RESPONSIBILITIES

• Partner with Service, Supply Chain and Operations teams to understand priorities, pain points and transformation opportunities
• Analyze AS-IS processes, identify improvement opportunities and define simplified future-state processes
• Translate business needs into requirements, user stories, process flows and acceptance criteria
• Drive Digital, Data and Automation initiatives from discovery through implementation and adoption
• Identify opportunities for workflow/RPA automation, data insights and process digitization
• Coordinate delivery across Global CoEs, ETO teams, vendors and internal IT team
• Facilitate UAT, business validation, change adoption and post-go-live stabilization.
• Manage demand/backlog and support prioritization based on business impact, customer experience and productivity.
• Track business outcomes and ensure solutions deliver measurable value

REQUIREMENTS

• Bachelor’s degree in Engineering, IT, Computer Science, Business or related discipline with relevant experience in Business Analysis, Digital Transformation or technology delivery.
• Strong business analysis and process-improvement skills with the ability to translate business problems into technology solutions.
• Exposure to Data/Analytics, Power BI, SQL and business insights.
• Exposure to Automation/RPA, workflow or low-code/no-code technologies is preferred.
• Understanding of enterprise applications and ERP environments such as SAP/JD Edwards is an advantag
• Experience working with Global CoEs/ETO teams, technology partners or vendors.
• Good understanding of Agile, SDLC, UAT and change/release processes.
• Strong stakeholder management, communication and problem-solving skills.
• Ability to work across business and technology teams and independently drive initiatives to closure.

Preferred Functional Exposure: Service Operations, Supply Chain, Order Management, Customer Experience or Commercial Operations.