Application Support Engineer ( 3 - 5 Years Of Experience)
Orion Digital Solutions · Cairo, Cairo, Egypt
IT Services and IT Consulting · 51-200 employees
About the role
The Application Support Engineer provides 2nd to 3rd line technical support to resolve issues and ensure optimal system performance. They are responsible for monitoring applications, collaborating with internal teams, and maintaining detailed documentation of system issues.
What they look for
Requirements
Candidates must have 3-5 years of hands-on experience in a technical support role and hold a bachelor's degree in Engineering, Computer Science, or Information Technology. Strong analytical, troubleshooting, and communication skills are required to effectively assist stakeholders and resolve technical inquiries.
Full description
Company Description
Orion Digital Solutions is a regional leader in Digital Transformation and Consulting, helping businesses achieve high performance by reducing costs, driving organizational change, and enhancing digital channels. With a team of experienced professionals, both locally and internationally, Orion is committed to delivering measurable and sustainable results. Known for its excellence in execution, the company’s services span areas such as robotic process automation, visualization and analytics, and business transformation. With a mission to empower local businesses and regional economies, Orion provides innovative solutions tailored to client needs from diverse industries.
Role Description
This is a full-time hybrid role for an Application Support Engineer in Cairo, Egypt, with some work-from-home flexibility. The Application Support Engineer will be responsible for providing 2nd - 3rd line technical and application- support to resolve issues, develop solutions and ensure optimal system performance. Key responsibilities include troubleshooting technical inquiries, assisting users, monitoring application systems, and collaborating with teams to resolve issues efficiently. The role involves maintaining documentation and analyzing system issues to propose effective solutions.
Requirements
Qualifications :
- Application Support and Technical Support skills, with the ability to provide end-to-end assistance to stakeholders
- Strong Analytical Skills and Troubleshooting capabilities for diagnosing and resolving technical and application issues
- Excellent Communication skills to collaborate effectively with end users, internal teams, and external vendors
- Problem-solving mindset with attention to detail and the ability to work under pressure
Requirements :
- 3 - 5 Years of hands-on experience
- Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field
- Experience in a similar support role is preferred
- Interest in Supply Chain is a plus
- Fluency in English
