Salesforce Systems & Applications Manager

Job title

Salesforce Systems & Applications Manager

Reporting to

Vice President, Marketing

Department

Marketing

FLSA Status

Full-time/Exempt

About the National Constitution Center

The National Constitution Center is a nonpartisan nonprofit organization devoted to teaching about the Constitution. Located on Philadelphia’s historic Independence Mall, steps from where the Constitution was drafted and signed, it serves as America’s leading platform for constitutional education and debate, fulfilling its congressional charter “to disseminate information about the U.S. Constitution on a nonpartisan basis in order to increase awareness and understanding of the Constitution among the American people.”

Position Summary

The Salesforce Systems & Applications Manager will serve as NCC’s primary internal expert and business owner for Salesforce Nonprofit Cloud and its integrated systems, which include: Marketing Cloud, Blackthorn, GoFundMePro, ACME, Amadeus, Apsona and Tableau.

The Manager will oversee Salesforce administration and architecture, system integrations, data governance, business process improvement, reporting, user adoption, and technology partner relationships. The role will also manage the organization’s CRM support and enhancement intake process, working with our agency partners through an Agile sprint process using JIRA.

Responsibilities and Duties

Salesforce Nonprofit Cloud

• Lead the ongoing implementation, administration, configuration, and optimization of Salesforce Nonprofit Cloud.
• Lead Salesforce user management, including user setup, access management, profiles and permission sets.
• Serve as the internal subject-matter expert for the Center’s Salesforce architecture, automation, security, reporting, and best practices.
• Configure objects, fields, page layouts, validation rules, flows, automation, reports, dashboards, and user permissions.
• Develop scalable solutions that support organizational constituent management, fundraising, marketing, communications, events, education, and visitor engagement, and other organizational needs.
• Manage Salesforce releases, testing, deployments, documentation, and system improvements.
• Lead internal training on Salesforce usage.
• Develop and maintain a roadmap for Salesforce enhancements, integrations, technical debt, and future capabilities.

Integrated Systems & Applications

• Support the management of the performance and integration of Salesforce with key systems, including Marketing Cloud, Blackthorn, GoFundMePro, ACME, and Tableau.
• Monitor data synchronization, integration errors, and data flows.
• Own the maintenance of documentation of system architecture, integrations, data flows, and dependencies.
• Partner with internal team leads, vendors and technical teams to troubleshoot issues and implement enhancements.

Data Governance & Data Quality

• Support NCC’s CRM data governance framework in partnership with the Vice President of Marketing and implementation partner, establishing standards, policies, processes, and accountability for constituent data.
• Support the maintenance of clear data ownership and stewardship across departments.
• Support the maintenance for data quality, accuracy, completeness, consistency, deduplication, and lifecycle management.
• Establish processes for data imports, exports, updates, archival, and deletion.
• Monitor data quality across Salesforce and connected systems and lead efforts to resolve data issues reported by internal teams.
• Establish and maintain clear rules for source-of-truth data, system ownership, field mapping, and data synchronization.
• Partner with stakeholders to ensure reporting and analytics are based on trusted, consistently defined data.

CRM Support, Intake & Agile Delivery

• Own NCC’s internal CRM systems support and request process, serving as the primary point of intake for Salesforce, integration, reporting, data, and related data ecosystem requests.
• Evaluate, prioritize, and document requests and determine the appropriate path for resolution.
• Translate business needs into clear technical requirements, acceptance criteria, and JIRA tickets.
• Manage the CRM backlog and coordinate approved work with NCC’s agency partners.
• Participate in sprint planning, backlog refinement, testing, demos, and retrospectives.
• Coordinate user acceptance testing and stakeholder approval before significant changes are deployed.
• Balance day-to-day support with strategic enhancements, technical debt, and integration priorities.

Reporting & Analytics

• Develop and maintain Salesforce reports, dashboards, and custom queries.
• Partner with organizational leaders to define KPIs and reporting requirements.
• Support business intelligence and data visualization through Salesforce reports, Tableau, and Apsona.
• Ensure reporting accurately reflects governed data and organizational definitions.

User Adoption & Change Management

• Champion Salesforce adoption and effective use across the organization.
• Develop user documentation, training materials, and system best practices.
• Gather user feedback and translate it into prioritized system improvements.
• Promote a culture of shared ownership and effective use of Salesforce data.

Vendor & Project Management

• Manage relationships with Salesforce, implementation partners, consultants, and technology vendors in partnership with the Vice President of Marketing
• Monitor vendor performance and escalate issues as needed.
• Lead projects from requirements gathering through implementation, testing, launch, and evaluation.

• Other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Salesforce Administrator certification required.
• 5+ years of hands-on Salesforce administration, implementation, or equivalent systems experience.
• 3+ years of experience with Salesforce Nonprofit Cloud.
• Demonstrated experience administering and optimizing Salesforce in a complex nonprofit or similarly integrated environment.
• Strong experience with Salesforce configuration, flow automation, security, reporting, data management, and integrations.
• Strong experience integrating Salesforce with third-party applications and managing data flows between systems.
• Experience with data governance, data quality, data stewardship, and CRM data standards.
• Experience with Agile project delivery and ticketing/project management tools such as JIRA.
• Experience with reporting and business intelligence tools, including Tableau and Apsona.
• Strong analytical, troubleshooting, project management, and organizational skills.
• Excellent written and verbal communication skills and the ability to translate technical concepts for non-technical audiences.
• Demonstrated ability to collaborate across departments and manage competing priorities.

Physical Demands

• Prolonged periods of sitting at a desk and working at a computer
• Standing and walking may be required on an infrequent basis
• Some light lifting, twenty (20) pounds or less, may be required on an infrequent basis

The National Constitution Center is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate on the basis of race, color, religion, national origin, ancestry, sex, gender identity or expression, sexual orientation, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. We welcome applicants from all backgrounds and encourage individuals who share our mission to apply.