Salesforce Data 360- Consultant- Sales & Service- Customer

Salesforce Data 360- Consultant- Sales & Service- Customer

Same job available in 4 locations

Bengaluru, Karnataka, India

Chennai, Tamil Nadu, India

Hyderabad, Telangana, India

Pune, Maharashtra, India

Position Summary

Customer

The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.

Position Summary

Level: Consultant or equivalent

As an experienced Consultant at Deloitte Consulting, you will be responsible for individually delivering high-quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements.

Work you’ll do:

• Configure data streams and connectors (Salesforce CRM, Ingestion API, cloud storage such as S3, GCS and Azure Blob, MuleSoft, Marketing Cloud) and monitor refresh jobs and ingestion errors
• Map source data to Data Lake Objects (DLOs) and Data Model Objects (DMOs); build formula fields and batch data transforms to prepare data
• Configure identity resolution rulesets (match and reconciliation rules) and validate unified profiles
• Build calculated insights, segments and activations (activation targets, publish schedules)
• Configure Data 360-triggered Flows and Data Actions for downstream automation
• Configure Data Spaces, permission sets and data access as per the approved design
• Query and validate data using Data Explorer, Query Editor and Profile Explorer; perform data quality checks, reconciliation against source systems and unit testing
• Package and promote configuration across environments using Data Kits and the project DevOps process
• Troubleshoot ingestion, mapping, identity resolution and segment-count issues; fix defects raised in SIT and UAT
• Document configurations, mappings and test results
• Provide estimates for assigned tasks

The team:

Step into our Sales & Service team, where technology powers business impact and innovation drives everything we do. As a global, dynamic group, we deliver seamless, end-to-end solutions—advising on strategy, implementing advanced CRM or back-office platforms, and enabling continuous business improvement. Here, you’ll collaborate with passionate, creative minds to transform sales models, elevate service excellence, and optimize customer operations. If you’re ready to grow your expertise, make bold ideas real, and help redefine the customer experience for leading organizations, this is your next big move. Join us and shape the future of sales and service!

Qualifications

Must Have Skills/Project Experience/Certifications:

• 3 to 6 years in Salesforce or data platform roles, with at least 1 hands-on Data 360 implementation.
• At least 1 hands-on Data 360 implementation, including ingestion from 2 or more source types (connectors, Ingestion API or cloud storage) and monitoring of refresh jobs and ingestion errors
• Hands-on mapping of source data to DLOs and DMOs, including formula fields and batch data transforms
• Configured identity resolution rulesets (match and reconciliation rules) and validated unified profiles
• Built calculated insights, segments and activations, and configured Data 360-triggered Flows and Data Actions
• Strong SQL for data validation, reconciliation against source systems and unit testing (Query Editor, Data Explorer, Profile Explorer)
• Configured Data Spaces, permission sets and data access as per an approved design; packaged and promoted configuration using Data Kits and a project DevOps process
• Strong troubleshooting across ingestion, mapping, identity resolution and segment-count issues, including fixing defects raised in SIT and UAT

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Good to Have Skills/Project Experience/Certifications:

• Salesforce Data 360 Consultant certification (earlier titled Data Cloud Consultant)
• Salesforce Platform Administrator certification
• Zero Copy federation exposure (Snowflake, BigQuery, Databricks, Redshift)
• Consent management and data privacy concepts (GDPR, CCPA)
• Basic exposure to Agentforce use cases that use Data 360 data
• Marketing Cloud integration experience
• Scripting in Python or JavaScript; API testing with Postman
• Experience or knowledge of AI tools (MS Copilot, Claude or similar) applied in delivery, for example for mapping, documentation or code assistance, is an added advantage

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Education:

· Bachelor’s degree in business, Information Systems, Computer Science, Engineering, or a related field, or equivalent from accredited university

Location:

· Bengaluru/Hyderabad/Pune/Chennai

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 370969