Senior Business Analyst

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

The Sr. Business Analyst (P3) is a seasoned individual contributor with 5+ years of experience in business analysis and system implementation. This role serves as a Subject Matter Expert (SME) for both technical and functional aspects of projects, providing strategic guidance and mentorship to junior analysts. The Sr. Business Analyst is responsible for interpreting complex business requirements, creating and updating system specifications, and ensuring seamless integration and transition of processes. With strong ownership of modules and independent tasks, the role also involves managing stakeholder communications across offshore and onshore teams. Ideal candidates thrive in dynamic environments, possess excellent analytical and documentation skills, and are passionate about driving team development and delivering high-quality solutions.

How you'll make an impact

Primary Responsibility:

• Act as a Subject Matter Expert (SME) for both technical and functional issues, providing expert guidance and resolution.

• Demonstrate strong domain knowledge to effectively interpret and comprehend Business Requirement Documents (BRDs).

• Review and maintain BRDs to identify system gaps and ensure domain compliance.

• Keep BRDs updated to reflect ongoing changes and evolving business needs.

• Translate business requirements into detailed system specification documents.

• Perform and review data analysis, audits, and related research to identify issues and propose resolutions.

• Take ownership of assigned modules, including tasks handled by immediate subordinates.

• Execute and manage analysis and production tasks specific to your business tower.

• Resolve production-related issues and contribute to the preparation of annual planning calendars.

• Manage communication with internal stakeholders, including technology teams and cross-functional units.

• Coordinate offshore/onshore interactions and handle technical or functional escalations effectively

About you

Skills and Qualification:

• Technical & Analytical

• Strong experience in interpreting complex business requirements

• Proficiency in data analysis and system specification development

• Familiarity with SQL/PLSQL and defect tracking systems is a plus

• Leadership & Collaboration

• Proven ability to mentor and coach junior team members

• Skilled in managing stakeholder communications across geographies

• Capable of leading training sessions and fostering team growth

• Documentation & Process

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related Engineering discipline.
• Any Engineering Graduate or Postgraduate in Computers.
• Minimum 5+ years of experience in the Health & Welfare (H&W) domain.
• Strong knowledge of H&W business processes, systems, and applications.
• Relevant certifications in H&W domain or related technologies are preferred.
• Excellent analytical, problem-solving, and stakeholder management skills.

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)