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Test Triangle

Salesforce Trainer

Test Triangle City of London, England, United Kingdom

IT Services and IT Consulting · 51-200 employees

Yesterday
salesforce Senior (5-10 yrs) Contractor United Kingdom
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About the role

Deliver training sessions and demonstrations for new Salesforce functionality while developing supporting documentation and user guides. Collaborate with product teams to ensure user readiness and provide post-release support to drive system adoption.

What they look for

Salesforce Training delivery Documentation User adoption Stakeholder management Product owner collaboration Business analysis User readiness Post-release support Metrics analysis Knowledge base management

Requirements

Requires 5+ years of relevant work experience and a strong understanding of Salesforce functionality. Must be able to translate technical changes into clear, business-focused training content for end users.

Full description

Hybrid- 3 days

Salesforce Trainer

  • Deliver training sessions and demonstrations for end users on new Salesforce functionality released each sprint.
  • Develop and maintain training materials, quick reference guides, and supporting documentation for new features and processes.
  • Update user guides and knowledge base content to ensure documentation remains accurate and aligned with live system functionality.
  • Translate technical changes into clear, engaging, and business-focused training content.
  • Collaborate with Product Owners, Business Analysts, and delivery squads to understand upcoming releases and user impacts.
  • Conduct user readiness activities ahead of sprint releases to support smooth adoption.
  • Provide post-release support, answering user queries and reinforcing best practices.
  • Gather feedback on training effectiveness and identify opportunities to improve adoption and user experience.
  • Monitor training completion, user engagement, and adoption metrics to measure the success of new functionality rollouts.
  • Champion Salesforce adoption and continuous learning across the business.

Role Purpose

Enable successful adoption of Salesforce enhancements by ensuring users are trained, supported, and equipped with up-to-date guidance and documentation for every sprint release.

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