Site Reliability Engineer

Introduction

Site Reliability Engineer

JOIN US! We seek a Site Reliability Engineer to join our SymphonyAI Financial Services team, based in Kuala Lumpur.

As a key member of the SymphonyAI Financial Services team, you will be responsible for ensuring the reliability, performance, and availability of our SaaS solutions. You will work closely with engineering and customer success teams to provide world-class support, manage incidents, and drive continuous service improvements. Your role will be pivotal in maintaining high service standards and enhancing client satisfaction.

Job Description

What You’ll Do

• Manage and scale Kubernetes environments across multiple clusters.

• Implement and maintain observability across systems for proactive issue detection, ensuring high availability and optimal performance.

• Investigate and resolve incidents, problems, and service requests within agreed SLAs to maintain client service standards.

• Participate in blameless root cause analysis and post-incident reviews for major outages, contributing to service improvement strategies.

• Implement and manage changes to cloud environments following ITIL best practices, ensuring compliance with industry standards.

• Utilise and enhance observability and monitoring tools like DataDog, Grafana, and PagerDuty to identify and respond to service degradations proactively

• Bring in Security and Operational excellence, implement best practices in Infrastructure hardening, improve patching and vulnerability management.

• Reduce toiling through Automation and Self-service tools.

What You’ll Bring

• Cloud Expertise: Hands-on experience with Azure (preferred) and/or AWS cloud platforms.

• Database Skills: Hands-on experience in PostgreSQL and Oracle administration and optimization.

• Containerisation Knowledge: Experience with Kubernetes and Azure Kubernetes Service (AKS).

• Experience managing infrastructure using Terraform or (similar IaC tool).

• Tool Proficiency: Proficiency in observability and incident response tools like Grafana, DataDog and PagerDuty.

• ITIL Familiarity: Familiarity with ITIL processes, particularly Incident, Problem, Change, and Service Request Management.

• Managed Services Experience: Experience working in Managed Services or SaaS Support environments.

About Us

What We Offer

• Competitive Salary and benefits package.

• Flexible Hybrid Working Model to support a healthy work-life balance.

• Collaborative and Inclusive Work Environment that values diversity and teamwork.

• Access to the Latest Technologies and tools to enhance your work and skills.

• A Chance to Make a Tangible Impact on cutting-edge compliance and fraud solutions in the financial services industry.