Product Designer

Job Description

• Design seamless, world-class experiences that help customers discover, book and manage travel with confidence
• Use customer insights, experimentation and design craft to improve acquisition, conversion and self-service outcomes
• Full-time permanent position based at our new Product and Innovation Centre in Adelaide 

Join Qantas in our brand-new Product and Innovation Centre located in Adelaide to help meet evolving consumer needs by enabling agile teams to deliver faster, more adaptive solutions that prioritise customer value, continuous feedback, and innovation at every stage of the product lifecycle. 

As a Product Designer, you will help create intuitive, engaging and accessible digital experiences that support customers from initial travel inspiration through to post-booking management. You will be accountable for translating ambiguous customer and business problems into clear experience outcomes, design approaches and build-ready solutions that improve customer experience and business value. You'll play a key role in simplifying complex airline processes, helping customers navigate fares, ancillary products, booking changes and travel preparation through thoughtful and customer-centred design. 

Operating across discovery through to delivery and continuous iteration, the Product Designer independently plans and executes research, frames problems, explores solution options and partners with Product and Engineering to deliver outcomes. This role will work autonomously on medium-complexity initiatives and may lead design for a workstream within larger programs, maintaining alignment to overarching design strategy set by senior design leadership. 

To be successful in this role, you will be a strong collaborator and influencer within your squad and immediate stakeholder group. You will facilitate workshops to align teams, contribute to design system adoption and improvement, and ensure solutions meet brand, accessibility, and quality standards. You will use AI-enabled tools responsibly to improve the effectiveness and efficiency of design activities such as insight synthesis, exploration, prototyping and handover. 

You’ll have: 

• 5+ years of experience in Service Design, UX, UI, CX, and/or a similar role.  
• Tertiary qualification in Design, Human-Centered Design (HCD), or a relevant field.  
• Understanding of design for native apps, conversational interfaces and other digital platforms. 
• Strategic thinking to deliver innovative outcomes aligned with brief and brand.  
• Ability to focus on objectives and deliverables at both technical and creative levels,  
• always user-centric. 
• Experience developing and promoting a product vision collaboratively.  
• Some experience in concept development, wireframing, persona creation, user stories and user testing.  
• Some experience working with and creating user interface design patterns.  
• Experience of modern frameworks and rituals: Lean, Design Thinking, Scrum, Kanban.  
• Knowledge of usability and accessibility standards, including WCAG 2.0 AA.  
• Experience using modern industry tools such as Miro, Figma, Lovable, ClaudeCode, Cursor, and Adobe Creative Suite; collaboration tools like JIRA and Confluence.  
• Practical experience using AI tools to streamline design handover to developers and generate code (e.g., Figma's AI plugins, ClaudeCode, Cursor, Lovable). 
• Demonstrated logical reasoning and sound decision-making, including numerical analysis. 
• Ability to identify and address flawed logic and resolve errors.  
• Ability to solve high-impact design challenges in large, complex organisations.  
• Strong facilitation skills, with a track record of successful outcomes.  
• Ability to communicate design concepts to stakeholders, adapting to the audience. 
• Demonstrated knowledge of current digital design standards and industry trends.  

Why Qantas? 

At Qantas, your career can take you further than you imagined. You’ll join a team where creativity and passion drives success. Together we dream big and deliver even bigger.   

You’ll find diverse opportunities to grow, personally and professionally. From day one, you’ll be supported with hands-on training, coaching, and formal learning programs designed to help you excel. Your development is our priority because we know that when you thrive, so do our customers.  

And while this role is your starting point at Qantas, it’s just the beginning. We have a proud history of helping our people explore new paths and reach new heights - the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.   

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.  
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.   
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.   
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.  

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation. 

Be a part of something special and play your part in the Qantas story – get in touch today. 

Applications close on the 5th of October  

 

• Business Function: Information Technology
• Parent Business Function: Digital, IT & Analytics
• Time Type: Full time
• Worker Sub-Type: Permanent
• Entity: Qantas Airways Limited