Salesforce Business Analyst

At IBM Consulting FutureNow, we unite human expertise and artificial intelligence to deliver client results with certainty, speed, and value. Fueled by LGS, with offices in Montreal and Quebec City, we combine the strength of the IBM network with the proximity of a Quebec-based company.

Our professionals work in specialized teams on high-impact projects, offering both on-site and remote services. Regardless of your level of experience, you will be paired with a coach to accelerate your professional development in an environment where we build the future, now.

The benefits of joining our team:

• For continuous learning: access to IBM's intellectual capital and training on a multitude of cutting-edge technologies.

• For your well-being: a comprehensive group insurance package including telemedicine services, a retirement savings plan with employer contribution, IBM shares at a reduced rate, supplementary parental leave benefits and a wellness allowance!

• To enjoy more of life: annual vacation, company holidays, and time-off for life events.

Here is how you will be involved

• Prepare workshop materials and discovery decks with guidance from the Delivery Lead and Solution Architect.

• Facilitate client workshops to gather requirements, validate processes, and support solution discussions.

• Document business requirements, user stories, and acceptance criteria for Salesforce Sales Cloud.

• Refine and maintain the user story backlog throughout discovery and implementation.

• Support process mapping, fit-gap assessments, and business analysis activities.

• Lead and coach junior team members supporting workshop preparation and documentation.

• Develop presentations, meeting outputs, and stakeholder-ready deliverables.

• Leverage AI tools to improve efficiency in analysis, content development, and delivery activities.

Your experience

• Minimum 5 years of experience with Salesforce Sales Cloud implementations

• Strong facilitation and stakeholder management skills.

• Experience leading discovery workshops and requirements gathering sessions.

• Ability to translate complex business requirements into clear user stories and process documentation.

• Strong presentation development and executive communication skills.

• Familiarity with Agile delivery methodologies and backlog management.

• Experience leveraging generative AI tools to support business analysis and delivery activities.

• Bilingualism in French and English is required, as you will be working with resources outside Quebec

Required Certifications

• Salesforce Certified Administrator

Preferred/Nice to Have Certifications

• Salesforce Sales Cloud Consultant

• Salesforce Service Cloud Consultant

• Salesforce Experience Cloud Consultant

• Salesforce Field Service Consultant

• Salesforce Agentforce Specialist

• Additional Salesforce Certifications considered an asset

#IBMJOBS #CICJOBS #LI-VV1

The use of the masculine gender is done solely for the purpose of simplifying reading and research, and does not aim at any form of discrimination. LGS values diversity and inclusion and this wording has no discriminatory intent.

Be Yourself at LGS

LGS is committed to considering all qualified candidates without regard to ethnicity, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodiversity, age, veteran status, or other characteristics.

This role may involve working with one or more technologies covered by export regulation sanctions. If you are not a Canadian permanent resident or Canadian citizen, please inquire with your talent acquisition advisor.

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