Application Support Senior Engineer

Al Ahly Momkn For E-Payment Cairo, Cairo, Egypt

Financial Services · 10,001+ employees

Oct 13

Mid (2-5 yrs) Full-time Egypt

Create a free account to apply — email only, no card. You can also save this posting or score it against your profile with AI.

Applying here? Try the free cover letter tool — paste this posting and your résumé, no account needed.

About the role

The role involves providing application support, performing initial troubleshooting, and resolving customer queries to ensure high service availability. You will also be responsible for managing incidents, meeting SLAs, and analyzing urgent issues to prevent recurrence.

What they look for

Application support Linux Scripting SQL PL/SQL Troubleshooting Incident management SLA management Customer service Fin-tech Production environment maintenance Analytical skills Attention to detail Result-oriented

Requirements

Candidates must have 4-5 years of experience in Engineering or IT Application Support with strong Linux and SQL/PL SQL skills. A background in Fin-tech is considered a plus, and the role requires availability for an on-call process.

Benefits

Professional development opportunities Supportive and inclusive community Innovation-focused culture

Full description

A subsidiary of Al Ahly Capital, Al Ahly Momkn is a fast-evolving Fin-tech company committed to promoting secure, convenient & seamless payment solutions and financial services for business owners, service providers and consumers across Egypt.

At Al Ahly Momkn, we foster a culture of innovation, collaboration, and personal growth. We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team, you'll have the opportunity to work on exciting projects, learn from industry experts, and be part of a supportive and inclusive community.

Resolve basic customer queries and perform initial troubleshooting, to ensure prompt and effective resolution of common customer issues, improving customer satisfaction and reducing wait times for support.

Escalate complex cases as needed, to ensure specialized handling and efficient resolution.

Actively participate in training sessions and workshops to improve skills continuously and industry knowledge.

Gather customer feedback during interactions and contribute to the team's efforts, identify areas for improvement, and support processes to meet customer needs better.

Analyze urgent issues within 24 hours and fix them quickly to prevent them from happening again. Restore normal operations fast to minimize downtime and customer impact.

Maintain production environment availability at a minimum of 99.5% for unplanned application outages, to ensure high reliability and minimize unplanned outages, providing a smooth experience for customers.

Respond fast to minimize impact, restore services, and keep customer trust. Meet SLAs during incidents to ensure good service and reliability

Requirements

4-5 years in Engineering or IT Application Support.

Fin-tech background is a plus.

Accepting on-call process.

Strong understanding of application support processes and best practices.

Strong Linux knowledge (scripting, searching, operating, etc.)

Strong SQL/PL SQL knowledge.

Organized with a highly focused attention to detail.

Strong result-oriented and customer-focused mentality.

Benefits

Embark on an exciting journey with the Fin-Tech Experts.

Join a workplace that actively encourages and supports all talents.

A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.

Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.