Application Engineer for Technical Support

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

The role is part of the Keysight Technical and Application Support (KTAS) Organization, delivering post-sales customer support directly to key customers and strategic partners. The Application Engineer for Technical Support is a key player in the customer value-chain and you are critical in supporting our customer’s technical problems.

We are looking for an experienced RF&µW Component Test application/product specialist engineer who can demonstrate a broad knowledge of instrumentation, applications and technologies. You will develop to get the ‘go to’ knowledge expert within KTAS and will engage with customer and partners across EMEA to deliver post-sales customer support.

You will be a key contributor to the KTAS EMEA regional strategy and will work across KTAS to lead projects requiring coordination with other functions, customers, third parties.

As a successful candidate you have a real passion for customer success and enjoy taking on complex technical challenges working in a customer facing deep technical environment.

Responsibilities

• Engage with customers, sales and/or service representatives across EMEA to deliver post-sales customer support, solving technical questions of varied scope and complexity.

• Manage day to day operations and workload expectations autonomously.

• Share technical expertise across the EMEA team and write deep technical articles for the customer knowledgebase.

• Close cooperation with the Keysight product and software and solution centres. The Application Engineer for Technical Support is the technical interface between the customers and the Keysight Worldwide support team.

• Take proactive actions while interacting with customers in terms of solving current questions or addressing potential future needs.

• Deliver “Getting Started” and “Start Up Assistance” to customers remote and onsite.

• Develop into the Component Test knowledge expert within KTAS for products and solutions.

Qualifications

• Bachelor and/or Master’s degree in Electronic Engineering or related science discipline.

• Typically, 4/6 years relevant experience working in Vector Network Analysis, Impedance Analysis and DC Device Parameter Analysis.

• Familiarity with calibration techniques, like SOLT, TRL, De-embedding in coax, waveguide and on-wafer.

• Experience in testing passive and active components from filters to high power amplifier or mixers with VNAs.

• Solid understanding of modern VNA measurements beyond S-Parameters like, gain compression, IMD, Noise Figure.

• Solid understanding of RF/µW fundamentals with practical experience using RF/µW test equipment, with experinece in generation, demodulation and analysis of digital communication signals.

• Instrument programming skills with SCPI and instrument drivers with C++, C#, VEE, LabView, Python, MATLAB ® or VB, is an advantage.

• Organisational skills, ability to multi-task, prioritise and work well under pressure.

• A strong level of English language is required. Additional languages are an advantage.

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