Systems Support - Systems Analyst - South Bank, QLD

About the Opportunity

Join Flight Centre Travel Group (FCTG) and play a critical role in supporting business-critical systems used by Global Supply and Selling Partners around the world.

 

As a Systems Support - System Analyst, you’ll provide third-level support, help drive system uptime and resolution outcomes, and contribute to the ongoing enhancement of key business platforms.

 

Working in a collaborative global environment, you’ll partner with stakeholders, vendors, and internal teams to solve problems, improve processes, and support the successful delivery of system changes and enhancements.

 

This Brisbane-based opportunity offers exposure to global systems and the chance to make a meaningful impact across the business.

 

 

What you will do:

 

• Provide third-level support for business-critical systems and escalated queries from Global Supply and Selling Partners

• Investigate, analyse, and resolve business and system-related issues to minimise disruption and improve user experience

• Deliver setup, maintenance, and support for TravelBox, HotelHub, HELiO, and associated systems

• Monitor system performance and communicate findings to vendors and stakeholders where required

• Contribute to system enhancements and new projects as a subject matter expert

• Develop and maintain system documentation, knowledge articles, and training resources

• Provide internal training and demonstrations to support effective use of business systems

• Coordinate release management activities with vendors for system modifications and updates

• Execute functional testing and review system modification documentation

• Communicate system issues, outages, and changes to users and vendors globally

• Support software updates, functional enhancements, and change management activities

• Proactively recommend process improvements to increase system effectiveness and business outcomes

 

What you will need:

• Minimum 1+ years’ experience in an environment involving information analysis, problem resolution, and business process improvement

• Experience communicating information effectively through written and verbal channels

• Experience participating in meetings with business representatives and stakeholders

• Exposure to travel systems and an understanding of global booking system complexities is desirable

• Customer service experience within a support environment is desirable

• Strong problem-solving, collaboration, communication, and relationship-building skills

• Ability to perform effectively under pressure and manage competing priorities

 

What you will enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status 

🎉Development: Individualised Learning & Development pathway options

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 500+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym and EOT facilities

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team building and industry events, with the opportunity to attend global conferences (Bangkok 2026, Sydney 2027)  

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, so as a leading travel group, we have made efforts to affect positive change to the environment and responsible tourism

💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

 

Please Note: applications can only be considered by candidates who are based in Brisbane and can work without restriction or requiring visa sponsorship. Remote working options are not available for this position.

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