M11 - Business Analyst

Key Responsibilities

Digital Strategy & Roadmap

• Maintain and continuously refine enterprise digital transformation roadmap.
• Ensure digital initiatives are aligned with organisational priorities, Whole-of-Government (WOG) directions and technology stack strategies.
• Work with business and technology stakeholders to identify, prioritise and sequence digital transformation opportunities.
• Translate strategic priorities into clear initiatives, milestones and measurable outcomes.

Business Analysis & Business Case Development

• Work with Business Stack Owners, Digital Technology teams and strategic partners to develop and evaluate business cases for digital initiatives.
• Define business problems, requirements, expected outcomes and value hypotheses.
• Analyse business processes and identify opportunities for digitalisation, optimisation and technology-enabled transformation.
• Translate technology capabilities and constraints into clear, business-focused recommendations.

Portfolio & Value Management

• Track OKRs, business value, adoption, budgets, resource requirements and delivery outcomes across digital initiatives.
• Monitor value realisation and assess whether digital investments are achieving their intended business outcomes.
• Identify overlaps, dependencies and potential duplication across technology stacks and digital programmes.
• Develop dashboards and management reporting to provide visibility into portfolio performance and digital transformation progress.

Technology & Innovation Scanning

• Monitor emerging technologies, industry trends and digital best practices.
• Assess their potential relevance and business value to JTC.
• Translate emerging technology opportunities into practical and prioritised recommendations for business and technology stakeholders.

Executive & Stakeholder Engagement

• Prepare management dashboards, steering committee materials, executive presentations, options papers and decision papers.
• Facilitate discussions between business and technology stakeholders to support decision-making and alignment.
• Track decisions, actions and follow-up items from management and steering forums.
• Communicate complex technology topics and trade-offs clearly to senior management and non-technical stakeholders.

Requirements

• 3–5 years of relevant experience as a Business Analyst, Digital Transformation Analyst, Strategy Analyst or similar role within a technology-driven environment.
• Good understanding of business processes, IT delivery models, digital platforms, infrastructure and data ecosystems.
• Experience supporting digital transformation programmes, technology initiatives or enterprise-level projects.
• Strong ability to translate business requirements and technology constraints into clear, actionable recommendations.
• Strong analytical and structured problem-solving skills.
• Experience with data analysis, benefits tracking, KPI/OKR monitoring and dashboarding.
• Strong stakeholder management, workshop facilitation and communication skills.
• Ability to prepare clear and concise presentations and recommendations for senior management.
• Comfortable working across both business and technology teams in a collaborative environment.

Preferred Skills

• Background in Business, Finance, Business Analytics, Information Systems or a related discipline.
• Experience in digital strategy, portfolio management or enterprise transformation.
• Experience developing business cases, cost-benefit analyses and value-realisation frameworks.
• Experience with dashboarding and visualisation tools such as Power BI, Tableau or equivalent.
• Knowledge of change management and digital adoption practices.
• Familiarity with Singapore public-sector technology environments or Whole-of-Government (WOG) digital initiatives would be advantageous.