RQ11639 - UX Designer - Senior

Responsibilities:

• Design

intuitive, accessible and user-friendly interfaces

• Design

AI-assisted workflows that support information gathering, analysis, planning, and content development activities.

• Design

user experiences that clearly support human review, validation and approval of AI-generated content.

• Create

wireframes, mockups, prototypes, process flows and design specifications.

• Conduct

user research, interviews, workshops and usability testing

• Translate

business requirements into user-centered designs.

• Design

and test experiences across desktop, tablet and mobile devices.

• Collaborate

with product owners, business analysts, developers and curriculum experts throughout the project lifecycle.

• Gather

user feedback and continuously improve designs based on testing and business needs.

• Ensure

designs meet accessibility standards and support inclusive user experiences.

• Create

and maintain design documentation, design systems and reusable UI components.

• Elicit,

document and validate business requirements, user needs and process requirements.

• Analyze

current and future state business processes and identify opportunities for improvement.

• Develop

user stories, use cases, business rules and functional requirements.

• Facilitate

workshops and stakeholder sessions to gather requirements and build consensus.

• Support

requirements traceability and ensure solutions align with business objectives.

Requirements

Experience and Skill Set Requirements:

Skill Set Requirements:

UI/UX and Product Design:

• Experience

as a UX Designer, UI Designer, Product Designer or similar role.

• Experience

designing user interfaces and digital experiences for web-based applications.

• Experience

creating user journeys, service blueprints, process flows, wireframes, mockups and interactive prototypes.

• Experience

designing responsive applications for desktop, tablet and mobile devices.

• Experience

translating business and user requirements into user-centred designs.

• Experience

designing intuitive workflows for complex business processes.

• Experience

applying a product mindset and user-centred delivery approach through discovery, design, validation, release and continuous improvement.

• Experience

working collaboratively within agile product teams to define MVPs, validate assumptions and support product roadmaps.

• Experience

developing personas, user groups, journey maps, task flows and user-needs statements.

• Experience

designing end-to-end services, including digital and non-digital interactions, notifications, support processes and exception scenarios.

• Experience

validating concepts and solutions through prototypes prior to development.

• Experience

designing AI-assisted user experiences and workflows.

• Experience

designing interfaces that support human review, validation and approval of AI-generated content.

• Experience

designing applications that comply with AODA and WCAG accessibility requirements.

• Experience

applying the Ontario Design System or similar design standards.

• Experience

creating and maintaining design systems, patterns and reusable UI components.

• Experience

embedding privacy and security by design principles into user experience design.

User Research and Usability Testing:

• Experience

planning and conducting user research, interviews, workshops and usability testing.

• Experience

managing end-to-end research activities, including participant recruitment, testing, analysis and reporting.

• Experience

gathering and analyzing user feedback and translating findings into design improvements.

• Experience

recruiting and engaging representative user groups, including users with accessibility needs.

• Experience

conducting qualitative and quantitative research.

• Experience

developing and executing usability testing plans.

• Experience

conducting accessibility testing using manual and automated approaches.

• Experience

supporting screen-reader testing using tools such as JAWS, NVDA or VoiceOver.

• Experience

using accessibility evaluation tools such as axe, WAVE or similar technologies.

• Experience

validating designs through iterative testing and research-informed decision making.

Agile Delivery and Technical Collaboration:

• Experience

working in Agile delivery environments using Azure DevOps, Jira or similar tools.

• Experience

translating research findings and business requirements into user stories, functional requirements and backlog items.

• Experience

gathering, documenting and validating business and functional requirements.

• Experience

conducting business process analysis and current-state/future-state assessments.

• Experience

developing user stories, use cases and business process models.

• Experience

contributing to sprint planning, backlog refinement, sprint reviews and retrospectives.

• Experience

breaking user experience and design work into implementable delivery increments.

• Experience

testing concepts and assumptions early within the design process.

• Experience

supporting MVP delivery while maintaining accessibility, privacy and user experience requirements.

• Experience

working closely with developers to ensure designs are implemented successfully.

• Understanding

of front-end technologies including HTML, CSS, JavaScript and Angular.

• Experience

designing secure and user-friendly workflows involving role-based access, approvals, notifications and information management processes.

Communication, Facilitation and Delivery Coordination:

• Strong

communication, facilitation and stakeholder engagement skills.

• Experience

facilitating discovery sessions, workshops, requirements discussions and design reviews.

• Experience

working within multidisciplinary delivery teams.

• Experience

collaborating with business users, product owners, subject matter experts, developers, accessibility specialists, privacy advisors and security teams.

• Experience

coordinating UX activities, dependencies and deliverables across multiple stakeholders.

• Experience

documenting requirements, design decisions, research findings and recommendations.

• Experience

presenting research findings, design recommendations, risks and decisions to both technical and executive audiences.

• Proven

ability to manage competing priorities and meet project deadlines.

Desirable Skills:

• Experience

designing AI-enabled applications, AI assistants, AI agents or conversational interfaces.

• Experience

designing human-in-the-loop workflows and review processes.

• Experience

designing applications supporting document management, content review, document generation or knowledge management.

• Knowledge

of responsible AI principles, including transparency, accessibility, privacy and human oversight.

• Working

knowledge of the Ontario Digital Service Standard, including user research, service design, accessibility, iterative delivery, privacy, security and performance measurement.

• Experience

within the Ontario Public Service or broader public sector.

• Experience

working on education, learning, knowledge management or content management platforms.

• Experience

designing applications for large and diverse user groups.