Pre-Sales Engineer

PRE-SALES ENGINEER

Brava at One Communications Guyana is seeking a Pre-Sales Engineer who will be instrumental in driving the technical closure of complex solutions, supporting our transition from a telco-first to a tech-first managed service provider (MSP). Collaborating with sales, products, service delivery, engineering, and technical support resources. The Pre-Sales Engineer will ensure that our next-generation of product solutions at Brav accurately address customer needs and are supported by key technical decision-makers.

KEY RESPONSIBILITIES

• Deal Management: Manage deals assigned by the B2B sales team, prioritizing efforts to maximize individual productivity and profit, as directed by the Head of Business Solutions.
• Business Development: Opportunistically pursue additional business development opportunities within customer accounts. Collaborate with sales to ensure these opportunities are effectively covered and advanced.
• Technical Solution Scoping: Proactively scope technical solutions to address customer requirements, assess customer needs, and recommend optimized solutions for both the customer and the firm
• Stakeholder Coordination: Secure input from all necessary solution stakeholders within the customer organization. Adapt solutions as needed to ensure appropriate support and alignment.
• Internal Collaboration: Coordinate closely with internal sales, sales support, product development, and service resources to align solution design with customer business requirements.
• Technical Closure: Obtain necessary commitments from customer technical staff to support deal closure.
• Service Level Agreements & KPIs: Meet assigned targets for service levels of all solution designs, requests for quotes, proposals, and meeting requests.
• Technical Expertise: Maintain a deep understanding of the products and services offered. Stay updated with industry trends, continuously enhance technical knowledge, and complete assigned certifications within the specified timeline.
• Sales Team Training and Development: Provide training to B2B sales team members to enhance their product knowledge, technical acumen, and technical sales skills.
• Customer Support Monitoring: Monitor customer support for technical solutions proposed throughout the sales process and alert the sales and account teams to potential risks to deal closure.
• Proposal and Presentation Creation: Create technical proposals and deliver PowerPoint presentations tailored to customers' specific needs.

KNOWLEDGE AND EXPERIENCE

• · Bachelor’s degree in information technology, Computer Science, Engineering, or a related field.
• · 3+ years of experience in technical sales, pre-sales, business development, or a related field within the telecommunications industry.
• · A minimum of 3 years of solution design experience in a business-to-business or large/ strategic customer segment is preferred.
• · Experience and professional certifications may be considered in lieu of educational background
• · Proven track record of managing and closing deals in a B2B telecommunications environment.
• · Demonstrated success in technical solution sales and a proven track record of achievement.
• · Experience in scoping technical solutions and working closely with internal and external stakeholders.
• · Strong background in customer relationship management and stakeholder coordination.
• · Familiarity with telecommunications industry trends and a deep understanding of the products and services offered by the company.
• · Strong understanding of the latest connectivity, cybersecurity and cloud technologies, trends, and leading providers.
• · Ability to create and deliver technical proposals and presentations tailored to customer needs.
• · Entrepreneurial mindset with a passion for innovation and growth.
• · Relevant certifications from key technology vendors such as Cisco, Microsoft, Fortinet, Veeam, AWS, Azure, etc is preferred.
• · Strong communication skills in all forms including written, oral, email, and presentation.
• · Ability to work independently and as part of a team.
• · Ability to manage competing demands and to prioritize tasks.
• · Excellent organizational and time management skills, with acute attention to detail.
• · Proficient computer skills, including Microsoft Office and Microsoft Teams for documentation, reporting, collaboration and project management.

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ABOUT THE COMPANY

One Communications Guyana (formally GTT): A telecommunications company owned by ATN International operating advanced wireless, wireline, and both terrestrial and submarine fiber optic networks in Guyana, South America. Founded in 1991, One Communications Guyana fosters a better quality of life for all Guyanese, at home and in the Diaspora, and facilitates economic prosperity for Guyana, by strengthening Guyana's Information and Communications Technologies (ICT) ecosystems in partnership with the government and the business community.

Brava: Brava is a segment of ATN who own the centralized B2B strategy for the international markets. Brava is a next-generation solutions provider committed to simplifying how companies do business by streamlining technology and delivering solutions that help enable evolution and adaptability to all businesses, regardless of size.

DISCLOSURES

Duties require sufficient mobility, vision, and communication to work in the company setting and successfully perform the essential functions of this job. We embrace diversity and are proud to be an Equal Opportunity Employer, supporting veterans and individuals with disabilities. Reasonable accommodations may be considered for individuals with disabilities to enable them to perform these essential functions.

Management reserves the right to change this job description at any time according to business needs.

This position is open for hire in Guyana. Applicants should either be authorized to work legally in Guyana or employment is contingent on company and government approval of a work permit in market. ATN and its subsidiary markets are unable to provide U.S. visa sponsorship/support for this position, including for any type of U.S. permanent residency process.