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Business Analyst

FreeLink Interpreting LLC Norfolk County, Massachusetts, United States

Translation and Localization · 11-50 employees

2 d ago
Remote business-analyst Mid (2-5 yrs) Full-time United States
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About the role

The Business Analyst gathers and documents business requirements while analyzing workflows to identify process improvement opportunities. They translate these needs into functional specifications and create performance reports to support informed decision-making.

What they look for

Business Analysis Requirements Gathering Process Improvement Functional Specifications Data Analysis Excel Power BI Tableau Change Management Stakeholder Management Reporting Dashboard Creation Operational Metrics Workflow Analysis

Requirements

Candidates should have experience in requirements gathering, process improvement, and data analysis using tools like Excel, Power BI, or Tableau. A bachelor's degree in business or information systems is preferred, along with experience in formal change management.

Benefits

Health Care Plan Retirement Plan Life Insurance Paid Time Off Family Leave Short Term Disability Long Term Disability Training & Development Work From Home Wellness Resources Stock Option Plan

Full description

FreeLink Interpreting LLC provides interpreting and language-access services for organizations operating in healthcare, legal, court, government, and business environments. Our work helps clients communicate clearly and effectively across critical settings, supporting services where accuracy, coordination, and operational reliability matter every day.

In this role, you will help turn business needs into practical solutions that strengthen service delivery and support informed decision-making across the organization. The Business Analyst plays a key part in connecting stakeholders, business users, and technical teams, bringing structure to complex needs and helping initiatives move from discovery through implementation.

Responsibilities• Gather and document business requirements from clients and internal stakeholders.

  • Analyze workflows and identify process improvement opportunities across service operations.
  • Translate business needs into clear functional specifications for technical teams.
  • Create reports and dashboards to track performance, trends, and operational metrics.
  • Collaborate with cross-functional teams to support project delivery and change management.
  • Experience gathering requirements and translating them into clear business documentation.
  • Experience improving workflows and operational processes.
  • Proficiency with reporting tools, dashboards, and data analysis, including strong Excel skills.
  • Experience with Power BI or Tableau.
  • Experience with formal change management.
  • Experience collaborating effectively with stakeholders, technical teams, and business users.
  • Bachelor’s degree in business, information systems, or a related field preferred.
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Work From Home
  • Wellness Resources
  • Stock Option Plan

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