Alternance – Machine Learning Engineer / Data scientist (F/H) - iCIMS

Join Us as an Agent at AXA Partners!

Make a real difference every day in a dynamic contact centre role where you'll support customers during their most critical moments.

Recruitment Process Overview:

Ready to apply? Great! Next step is for you to upload a simple CV; it doesn't need to be perfect. We don't use this to assess your suitability - your potential matters most.

Before the interview, you'll complete short assessments to showcase your strengths, and if an additional language requirement is mentioned in the job advert, a language skills test. This helps ensure the role is a good fit for you. You'll receive more details upon applying, and our team is here to support you.

What you'll be doing:

• You'll be the first voice our customer hear during critical situations - handling motor breakdowns, lost luggage and medical emergencies
• Your calm and confident presence will reassure and support them, helping to find solutions in stressful moments. With expert training and a supportive team, each call is an opportunity to make a positive impact

Working Hours:

• Rotational shifts (Monday to Sunday, 7 am – 9 pm) or 4 on 4 off basis (10-hour shifts)
• Part-time hours considered, discussed with the recruitment team

Intake Dates:

• XXXX

Induction & Training:

• 5 weeks of comprehensive training provided
• Part-time employees must complete training on full-time hours.

What you'll bring:

We seek genuine individuals over perfect CVs. If you’re energetic, curious, and compassionate, you’ll thrive here. Key qualities include:

• Enjoying helping others and staying calm under pressure

• Being a great listener, communicator, and problem-solver
• Demonstrating empathy and professionalism in high-stress situations

• Being confident with computers and having solid data entry skills

• Maintaining a positive attitude and enjoying teamwork

No prior contact centre experience is necessary; we provide full training and support.

What we offer:

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Full-time salary: £20,020 + up to 10% shift allowance (total potential package up to £22,022).
• Cross-skill allowance of £2,000 after completing training in all 3 departments.
• A 24/7 rotating shift pattern: 4 days on, 4 days off (including nights and weekends)

• Comprehensive training and one-to-one coaching

• Ongoing development and clear career progression opportunities
• The chance to move into dispatch, digital, or supervisory roles

• A welcoming, collaborative team atmosphere

• An inclusive culture where your voice is heard and your wellbeing matters
• Exciting roles for dynamic individuals ready to make a difference!
• Contact us to discuss part-time hours during the recruitment process.

To apply, click on the ‘apply’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axa

Who we are:​

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)