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Deutsche Telekom IT Solutions

Experienced Service Delivery Manager – AI Products (REF5731U)

Deutsche Telekom IT Solutions Budapest, Central Hungary, Hungary

IT Services and IT Consulting · 5,001-10,000 employees

7 h ago
Remote project-manager Senior (5-10 yrs) Full-time Hungary
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About the role

The Service Delivery Manager will oversee contract fulfillment, invoicing, and cost control while monitoring SLA compliance for AI products. They will also orchestrate stakeholders across nearshore and offshore locations to ensure high-quality service delivery.

What they look for

Service Delivery Management Contract Management ITIL Agile ServiceNow Salesforce SAP SPPM Financial Forecasting Stakeholder Management AI LLM Project Management Communication Coordination

Requirements

Candidates must have at least 5 years of experience in service delivery management and proficiency in ITIL and Agile methodologies. Strong communication skills and fluency in English are required, along with experience in tools like Salesforce and ServiceNow.

Full description

Company Description

As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Job Description

Job Description

This position is filled in the AI & Data Products BU, Business Area AI & Data, in the Digital Solutions portfolio, of T-Systems. Its focus is on the global AI product business for external and internal customers.

Responsibilities

  • Manage contract fulfilment
  • Take care of invoicing and controlling-heavy activities
  • Support in pre-sales activities, TSI Force (Salesforce) and Contract Lifecycle Management
  • Monitoring and reporting of SLA compliance
  • Steering of resource demand management process
  • Responsible for the cost control incl. forecast and involvment in optimization proposals
  • Contract Implementation and Delivery Contribution
  • Project Plan Structure Management (PSP and WBS Structure)
  • Preparation of Invoicing activities, Cost and Controlling awareness
  • Orchestrate and manage all stakeholders in Nearshore and Offshore locations to ensure  effective delivery of services
  • Work close with development and/or operational counterparts to ensure high quality

Qualifications

Qualifications

  • Experience with customer facing management activities (sales, product management, deal management, claim management, etc.)
  • Knowledge of ITIL and Agile concepts and process management
  • Experience with ServiceNow and SalesForce Tools
  • Fluent English knowledge (C1)
  • Understanding of legal terminology
  • Experience working in multicultural and international environments
  • At least 5+ years of hand on experience as a Service Delivery Manager
  • Experience with SAP/SPPM

Advantages

  • Experience in TSI/DT procurement, operations &  finance processes
  • Experience with Confluence
  • TÜV SDM qualification
  • AI and LLM experience
  • Process Flexibility
  • ITIL qualification
  • Experience with Service Desk and/or building and maintaning 1st-2nd level support
  • German language knowledge

Required Soft Skills

  • Very good communication and coordination skills
  • Highly motivated personality and ability to push things forward
  • “Can do”/”get things done” attitude, self-driven
  • High stress tolerance
  • Team player

Additional Information

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

  • Company: Deutsche Telekom TSI Hungary Kft.

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