Network Management (Netka) Engineer
Madre Integrated Engineering Doha, Qatar
Human Resources Services · 501-1,000 employees
About the role
The Network Management Engineer is responsible for providing advanced diagnostics, performing root-cause analysis, and managing system maintenance for infrastructure. They will also oversee device inventory, monitoring thresholds, and provide technical assessments for the Change Advisory Board.
What they look for
Requirements
Candidates must have at least 4 years of hands-on experience with the specific system and hold an ITIL Foundation certification. Proficiency in the Netka platform and strong diagnostic and documentation skills are required.
Full description
· Provide advanced diagnostics at system, application and infrastructure level for the system.
· Carry out root-cause analysis for major and recurring incidents and own the permanent fix.
· Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
· Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades.
· Own the preventive-maintenance procedures and predictive monitoring for the system.
· Maintain the design documents, SOPs and knowledge base; mentor and sign off Level-2 competence.
· Provide technical assessment to the Change Advisory Board for changes to the system.
· Operate and maintain NETKA; maintain device inventory, thresholds and alerting; investigate monitoring gaps.
Requirements
· Netka platform training; network-management experience.
· ITIL Foundation.
Experience. 4 or more years hands-on with the specific system in a comparable environment.
Competencies
· Deep product knowledge.
· Diagnostic and root-cause skill.
· OEM liaison.
· Documentation and mentoring.
Key performance indicators
· Advanced-incident resolution within SLA.
· RCA delivered within timeline.
· Repeat-incident reduction.
· Certification currency.
