Software Application Engineer – Dynamics 365 Support
Unisys Budapest, Central Hungary, Hungary
IT Services and IT Consulting · 10,001+ employees
About the role
The Software Application Engineer will support and enhance Dynamics 365, Power Platform, and Azure-hosted applications by troubleshooting issues and managing incidents. They will also perform root cause analysis, maintain documentation, and mentor junior team members to improve support processes.
What they look for
Requirements
Candidates must have 2–4 years of experience supporting Microsoft Dynamics 365 applications and possess strong troubleshooting skills. An ITIL Foundation certification is required, along with experience in Power Apps, Power BI, and incident management tools like ServiceNow.
Benefits
Full description
What success looks like in this role:
We are looking for a Software Application Engineer to support and enhance Dynamics 365, Power Platform, and Azure-hosted applications. In this role, you will independently troubleshoot issues, manage incidents, perform root cause analysis, and contribute to continuous service improvement while working closely with technical and business teams.
Key Responsibilities
- Support Dynamics 365 Commerce, CRM, and Case Management applications.
- Investigate, troubleshoot, and resolve application and integration issues.
- Manage incidents and service requests through ServiceNow.
- Perform root cause analysis and coordinate issue resolution across teams.
- Support Power Apps, Power BI, and Azure-hosted environments.
- Document solutions, create SOPs, and maintain knowledge articles in Confluence.
- Use Jira to track issues, tasks, and enhancement activities.
- Mentor junior team members and help improve support processes and documentation.
You will be successful in this role if you have:
- 2–4 years of experience supporting Microsoft Dynamics 365 applications.
- Experience with Power Apps, Power BI, and business process troubleshooting.
- Strong troubleshooting and root cause analysis skills, including integrations and data flows.
- Experience working with ServiceNow and incident management processes.
- Familiarity with Azure environments, Confluence, and Jira.
- Ability to work independently, prioritize effectively, and drive issues to resolution.
- Strong communication skills and a collaborative mindset.
- ITIL Foundation (v4 or v5) certification required.
What do we offer?
- Hybrid working is supported
- Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours
- Home office allowance
- Private Health Insurance Generali Premium Package provided for all Unisys associates after 6-months tenure
- Last and foremost, a great team, also a lot of learning and training opportunities
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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
