Regional Delivery Manager

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

We’re Hiring: Regional Delivery Manager | Dundee

Location: Dundee Salary: £40,000 – £45,000 + Car Allowance + Benefits Contract: 6 Month Fixed-Term Contract

Lead. Inspire. Deliver Excellence.

We’re looking for an experienced, people-focused Regional Delivery Manager to take ownership of delivery performance across the Dundee area.

This is a key operational leadership role where you’ll lead a team of Community Delivery Managers, drive regional performance and ensure we continue to deliver a great service for our customers.

You’ll combine people leadership, commercial awareness and operational management to improve service, control costs and ensure we have the right courier resource in place to deliver successfully across a fast-paced, 7-day operation.

The role

As Regional Delivery Manager, you’ll take responsibility for performance across your region, working through your team to deliver against service, customer, cost and operational targets.

You’ll work closely with depot leadership, Resource Planning and wider operational teams to ensure effective courier coverage, respond to changing demand and continually identify opportunities to improve regional performance.

What you’ll be responsible for

• Leading, coaching and developing a team of Community Delivery Managers to deliver strong regional performance.

• Taking ownership of service performance and customer satisfaction across the region.

• Managing and forecasting regional budgets, ensuring effective control of courier fees, contractor spend and other operational costs.

• Driving courier recruitment, retention and engagement to maintain strong and sustainable delivery coverage.

• Working with Resource Planning to ensure courier capacity is aligned with operational demand.

• Driving courier performance through your team across a 7-day operation.

• Overseeing delivery unit requirements across the region and working with relevant teams to maintain effective operations.

• Building strong relationships with depot leadership and internal stakeholders to support a seamless end-to-end parcel journey.

• Maintaining positive and professional relationships with the GMB union.

• Managing escalated customer issues and ensuring appropriate action is taken to achieve effective resolution.

• Identifying operational risks and putting effective contingency plans in place.

What we’re looking for

You’ll be a confident operational leader who knows how to get the best from people while balancing service, cost and customer requirements.

Ideally, you’ll bring:

• Proven experience leading, coaching and motivating operational teams.

• Strong operational and problem-solving skills with the ability to respond quickly to changing priorities.

• Experience managing budgets and controlling operational costs.

• The ability to lead agile, high-performing teams across a fast-paced operation.

• Strong stakeholder management and communication skills.

• Confidence negotiating and influencing at different levels.

• Knowledge of self-employed courier models would be advantageous.

• Experience within parcel delivery, logistics, transport or a similar operational environment would be beneficial.

• A current UK driving licence.

Ready to take the next step?

If you’re an experienced operational leader who enjoys developing people, improving performance and taking ownership of results, we’d love to hear from you.

Join Evri and play a key role in delivering a high-performing operation across the Dundee area.

Apply today and make your next career move with Evri.

Everyone Belongs at Evri GroupWe're committed to creating an inclusive workplace where everyone feels valued, respected and able to succeed.As a Disability Confident Committed Employer, a Silver-accredited Inclusive Employer, and through our partnership with Scope, we're working to make our workplace and recruitment process more accessible for everyone.We encourage candidates to request adjustments at any stage of the recruitment process and there are touchpoints through the application process to do so. Every application is reviewed by a member of our Talent Acquisition team meaning that we don't use AI to screen candidates.At Evri Group, we're building an environment where everyone can be themselves and thrive.