Specialist DevOps Engineer, CX

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

As a Specialist DevOps Engineer, you will play a key role in managing and continuously improving the cloud infrastructure and software delivery ecosystem that powers our products. You will work closely with R&D, Development, QA, Security, and Operations teams to ensure our platforms are scalable, secure, reliable, and cost-efficient.

You will own and enhance our AWS cloud environment, CI/CD pipelines, infrastructure automation, container platforms, and operational processes, while driving cloud best practices and continuous improvement.

How will you make an impact?

Build and maintain CI/CD pipelines using Jenkins and GitHub Actions.

Manage and optimize AWS infrastructure for scalability, security, reliability, and cost.

Automate infrastructure and deployments using Terraform, Docker, ECS/EKS, and scripting.

Monitor and troubleshoot environments to ensure availability and performance.

Partner with R&D, QA, Security, and Operations to drive cloud and DevOps best practices.

Leverage AI tools and automation to improve operational efficiency and troubleshooting.

Have you got what it takes?

8-11 years of experience in DevOps, Cloud Engineering, or a similar role.

Strong hands-on experience with AWS – ECS, EC2, VPC, ALB, Lambda, CloudFront, and CloudWatch.

Strong knowledge of Terraform, Docker, Jenkins, and GitHub Actions.

Proficiency in Shell/PowerShell and at least one programming language such as Python, Java, Groovy, JavaScript, or Go.

Experience with monitoring, cloud security, and troubleshooting.

Strong problem-solving skills and experience working in Agile environments.

You will have an advantage if you also have:

Experience with AWS RDS and database infrastructure.

Knowledge of FinOps and cloud cost optimization.

Development/software engineering experience.

Experience with multi-region or multi-tenant SaaS environments.

Experience using AI tools/agents such as GitHub Copilot, ChatGPT, Claude Code, or Cursor for automation and RCA.

What’s in it for you?

Join an ever-growing, market-disrupting, global company where teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, with endless internal career opportunities across multiple roles, disciplines, domains, and locations.

If you are passionate about cloud technologies, automation, reliability, and innovation, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 11697 Reporting into: Tech Manager Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.