Sr. Salesforce Administrator

ABC Story:

Our story began in 2017 in Austin, TX. We started with humble roots but big aspirations. From 1 center in North Austin, our movement has inspired thousands of clinicians and operators. Today, the ABC community is 10,000+ strong serving thousands of children with ASD. Growth with intentionality: We have a maniac focus on our core values. Each center is purpose-built, and each community of teammates is nurtured.

Job Description:

• We are looking for a Sr. Salesforce Administrator who is versatile and proactive and

• who can be an integral part of a small tight team in a fast-paced environment that will

• continually improve and enhance our Salesforce platform that supports Action Behavior

• Centers. This individual will gather business requirements, design scalable best practice

• solutions, and effectively meet the demanding needs of the Salesforce projects. The

• ideal candidate will be able to work effectively on Lightning Platform with Sales Cloud,

• Marketing Cloud, Experience Cloud and Maps, and be highly proficient in configuring

• within the lightning platform using flow builder and other Salesforce configuration tools.

Job Responsibilities

•  Manage all aspects of user and license management including new user

• setup/deactivation, roles, profiles, permissions, public groups, sharing rules

• Monitor data and file storage utilization and provide recommendations on how to optimize data storage

• Salesforce configuration changes, including (but not limited to): Flow, milestones, assignment rules, approval processes, custom objects, lightning record pages, fields, page layouts, record types, dynamic layouts, apps, actions, custommsettings, custom metadata, mobile administration, reports and dashboards

•  Data management to improve Salesforce data quality, implementing rules and automation as needed

• Create and manage Sandbox environments for development and testing

•  Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience Identify unused or underutilized platform solutions

• Create roadmaps and set priorities, working closely with Salesforce manager and stakeholders

• Own the communication of platform changes to end users and stakeholders

• Daily user support Issues for a community of over 1000 users

• Technical and business documentation

• Management of integrated applications including but not limited to Adobe Sign, RingCentral, Hubspot, Forms Solutions, Scheduler, etc.

• Regularly evaluate new Salesforce features and third-party solutions and explain benefits and risks

Required Skills

• 5+ years of experience in Salesforce Administration

• 5+ years of experience in computer software admin/development in a company environment

• Experience in implementation and configuration of Sales, Marketing and

• Experience Cloud, Data 360 and SF Maps

•  Understanding of basic triggers/Apex code and Salesforce Object Query

• Language (SOQL)

• 5+ years experience with data manipulation and transformation including data

• deduping, import (using Data Import Wizard or Data Loader), Data transfer

• DevOps/release management experience

•  Experience with creating custom report types and creating simple and complex reports and dashboards (including joined reports)

Qualifications

• Bachelor’s in Computer Science, Information Systems or related field

•  Salesforce Certifications (Administrator or Advanced Administrator)

•  Expertise in Salesforce best practices across the platform, including third party applications

•  Solid business acumen, with broad understanding of business terminology and processes

• Strong Business and Technical documentation skills

• Strong and concise communication skills, both written and verbal

•  Excellent problem-solving, analytical and team-working skills

• Detail oriented in all aspects of their work

• Ability to work independently with minimal supervision

• Ability to work in a fast-paced environment with changing priorities and a high level of accuracy

• Must be able to support users in a "helpdesk-like" environment as well as in a project based one

• Experience with Data Integration of Salesforce with third party applications

• Leveraging Salesforce open API is a plus

• Experience working in a healthcare-related organization with an understanding of

• HIPAA rules and guidelines is a plus

•  Must be authorized to work in the United States on a full-time basis for any employer

Additional Rewards

• Generous PTO + Holiday Time Off

• Health insurance coverage + Health Savings Accounts for tax-free benefits on childcare + medical expenses

•  401k Retirement Plans with company matching

• Full benefits covered up to 90%

• Student Loan Repayment w. Employer Contributions

• Continuous training and growth opportunities

• Tuition Discounts at our ABC University Partners

Compensation: 105k - 115k. Bonus structure is up to 5% of base salary based on performance.