Client Services Business Analyst

Under direction of the Vice President – Client Services, and with a dotted line reporting relationship to the Managing Director of Client Services the Business Analyst- Client Services. Performs business and productivity analyses, conducts research and organizational studies, and develops methods and procedures which relate to either manual or automated systems or methodologies, and makes recommendations to improve department and corporate effectiveness and efficiency. Will be a key resource working on the Future State Target Operating Model for USLA Client Services Project Team. This role will be primarily responsible for scheduling and organizing team work sessions, documenting outcomes, and obtaining signoffs from participants. Will work closely with VP, Managing Director, Account Executives for Client Services to enhance the client engagement experience, future state process design and ensure client satisfaction through routine business and productivity analyses while fostering clear communications between business units and clients. Supports new and renewal client set up and verification of validity of loss information data such as tracking and reporting metrics through Power BI, and ongoing service deliverables.