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ASML

Customer Support Engineer

ASML Wuxi, Chongqing, China

Semiconductor Manufacturing · 10,001+ employees

Oct 20
support-engineer Junior (0-2 yrs) Full-time China
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About the role

Install, test, maintain, and repair customer equipment, diagnosing problems and coordinating with colleagues, customers, and field support to resolve them. Train customers, provide technical guidance, prepare service and technical reports, and support less experienced personnel when needed.

What they look for

Equipment Installation Equipment Maintenance Troubleshooting Equipment Repair Mechanical and Electrical Equipment Technical Analysis Customer Training Customer Communication Technical Reporting Work Order Coordination Microsoft Excel Microsoft PowerPoint Microsoft Word Hand Tools Allen Keys Torque Wrenches

Requirements

A bachelor's or master's degree is listed, and more than one year of work experience is preferred. Candidates should have analytical skills, communication skills, basic hand-tool proficiency, Microsoft Office skills, English proficiency at CET-4 level or above, and a willingness to learn and work flexibly.

Full description

Introduction to the job

Customer Support Engineer for equipment

Role and responsibilities

- Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test. Analyze applicability, accuracy and adherence to design specifications. Recommend design changes or substitution of materials when appropriate.

- Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer & field support in isolating and solving problems.

- Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.

- Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner. Act as a resource for users on routine malfunctions. Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.

- Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis. Provide if appropriate support and assistance to less experienced ASML or local personnel as necessary.

- Should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment.

- Can work flexibly, can accept overtime working

- Have initiative to communicate with colleagues and learn from them

- Can accept manager/leader’s arrangement based on company business needs

Education and experience

Bachelor, Master

>1yr working experience is prefered.

Skills

- Analysis techniques and tools

- Open-minded and communication skills

- MS office software, including Excel, Powerpoint, Word

- English CET 4 or above

- Base skill of using hand tools. (Allen Key, Torque Wrench, Spanner, etc)

Other information

- Passionate and willing to learn

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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