Electric System Health Analyst
National Energy System Operator Wokingham, England, United Kingdom · £56K–£61K/yr
Utilities · 1,001-5,000 employees
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About the role
Provide 24/7 monitoring and first-line support for critical national infrastructure services across applications, middleware, databases, operating systems, and server infrastructure. Coordinate with support teams, system managers, control room staff, and third parties to maintain service levels and support compliance with security and critical infrastructure standards.
What they look for
Requirements
Candidates should have a strong operational background supporting mission-critical systems, with knowledge of technologies such as Wintel, Unix, monitoring tools, networking, and ITIL service management processes. A degree in Computer Science or a related subject, or equivalent education, training, and experience, is preferred; ITIL and relevant technology certifications or experience are also desirable.
Benefits
Full description
About the Role
National Energy System Operator (NESO) are looking for a System Ops Health Analyst to work within its System Operations Monitoring and Health team, overseeing the Infrastructure and Application landscape that enables NESO’s crucial role at the heart of the Energy sector, and working with Strategic suppliers to enable them to succeed.
This role is a physically office-based role, and will form part of a 24-7-365 shift rota. There is an accompanying shift allowance of 30%.
The role will be based at Wokingham – but will initially require travel to Warwick as part of Training.
This role is designated as requiring a National Security Vetting (NSV) clearance. You will usually need to have been a resident in the UK for the last five years to apply for the required level of clearance.
Key Accountabilities
- The individual will be part of the team providing 24x7 system health & proactive monitoring of the CNI (Critical National Infrastructure) services, this will cover applications, middleware, database, operating system, server infrastructures.
- The team provides 1st line support to ensure CNI systems / services meet their SLAs.
- Effective interaction and engagement with the second- and third-line support teams, System Managers, business partners, control room staff, IT helpdesk, Incident Managers and other key third parties is required.
- The team contribute towards continued compliance of system and infrastructure with security and CNI regulations, policies and standards.
- This role underpins the support of the critical business processes which are key to the safe, efficient and reliable operation of NESO’s energy networks in the UK by providing reliable and available CNI control systems for Electricity control room engineers.
Applicants must have the right to work in the UK by the start of employment. Visa sponsorship may not be available for this role and will be considered in line with business requirements.
About You
- Strong background of appropriate technology (e.g., Wintel, Unix, BMC products, SCADA Telemetry).
- Experience of supporting mission critical systems with a good knowledge of system technologies, networking, monitoring tools and processes.
- A strong operational background with experience in analytical thinking, problem solving, and decision making is required.
- Understanding Service Management practices and processes (e.g., change and release management) and risk/issue management (e.g., ITIL processes and tools). Working with ITIL tools and processes, Data Centre Operations & Environments, IT security requirements. Wintel, Unix & monitoring tools.
- Awareness of mechanical & electrical infrastructure within Data Centres or Building Management Systems is desirable.
- Preferably educated to degree level in Computer Science (or related subject), or with an equivalent combination of education, training (with vendor certification), and experience.
- Preferred: ITIL qualification; Wintel, BMX, Unix, RHEL experiences desirable.
What You'll Get
A competitive salary of £56,200 - £61,000 dependent on experience and capabilityAs well as your base salary, NESO's core benefits are the essential perks and advantages that form part of your employee package. - You will receive a bonus based on company performance- 26 days annual leave as standard - A competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. - Annual Enrollment to NESO Savings Plan, when you save between £20- £500 a month from your take-home pay, we will pay a 50% matching contribution. NESO's flexible benefits programme provides you with more flexibility around your health, lifestyle and protection benefits, here's just a few available: - Flexible Bank Holidays & Holiday Trading - Additional Birthday Day Off - Cycle to Work Scheme, Retail & Gym Discounts - Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance
About Us
At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britain's energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030.
In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always acting in the best interests of all energy users.
Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security. Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system-wide benefit, long term thing and public value.
The time to deliver is now. Join the energy transformation and help shape the future. Your energy. Our future. Together
National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.
More Information
This role closes at 23:59, on the day before date shown above, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.Research shows that some people may hesitate to apply unless they meet every single requirement. At NESO, we believe potential comes in many forms and we're committed to a fair, inclusive recruitment
We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential. If this role sparks your interest but you're not sure you tick every box, we still want to hear from you. process where everyone has the opportunity to show their talents. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds.
