Enterprise Solutions Engineer (Hybrid in Syracuse, NY)

Empower FCU Purpose: At every stage of life, positively impact members by providing affordable financial services.

Empower FCU Core Values: Fairness, Integrity & Honesty

Empower FCU Strategic Pillars:

• World-Class Employee Experience

• Best-In-Class Member Experience

• Growth for Impact

• Shared Value in the Community

Empower Federal Credit Union offers excellent benefits including... Medical and Dental Insurance, 401K with Employer Match, Holiday Pay, Paid Time Off and more!

A World-Class Employee Experience: We are at our best when we are developing genuine relationships, looking out for one another, freely and honestly sharing information, and working together. We succeed when we rise above our departments, roles, and individual interests to come together, to move forward together. Each of us plays a crucial role in creating a positive work environment and we encourage all our employees to actively contribute to embracing Empower’s values and supporting those around you. Be Yourself, Belong with Empower: The strength of Empower is in the unique backgrounds, voices, talents, & experiences of each person. With a culture of belonging, we enable teamwork, spark innovation, and fuel success.

Please note: All candidates will be subject to a background check to determine employment eligibility. For roles that require an NMLS you may be subject to a credit check.

Role:

The Enterprise Solutions Engineer designs, develops, and supports enterprise technology solutions that enable critical business capabilities across the Credit Union. The role holds primary responsibility for Salesforce Financial Services Cloud, including platform administration and development, as well as enterprise integrations built on MuleSoft and APIs.

This position partners with business stakeholders and technology teams to translate strategic and operational needs into scalable, secure, and well-governed solutions. The engineer contributes to architecture decisions, ensures effective data integration across systems, and supports reliable, high-performing production environments.

Overall, the role is instrumental in advancing the Credit Union's digital capabilities, enhancing member and employee experiences, and driving operational efficiency through modern, integrated platforms.

Location: Our headquarters are based in Syracuse, NY. We work in a Hybrid Model requiring a minimum of 5 days in office per month.

The hourly pay range for this position is: $47.46-$71.17

Essential Functions & Responsibilities:

30% Enterprise Solution Design & Development:

- Design, develop, and enhance enterprise applications with a primary focus on Salesforce using Apex, Lightning Web Components (LWC), Flow, and declarative tools.

- Translate business requirements into scalable Salesforce data models and technical solutions aligned to platform best practices.

- Contribute to solution architecture decisions to ensure alignment with enterprise standards, security requirements, and long-term sustainability.

- Configure and extend Financial Services Cloud capabilities, including customer data models, workflows, and relationship management features.

20% Integration & API Development (MuleSoft):

- Design, build, and support integrations across enterprise systems using MuleSoft and REST/SOAP APIs.

- Develop and maintain integration patterns, data mappings, and system connectivity standards.

- Ensure reliability, scalability, and performance of data flows across Salesforce, core systems, and other enterprise platforms.

20% Platform Administration & Support:

- Perform platform administration activities, including user management, security configuration (profiles, permission sets, sharing rules), and environment governance.

- Provide Level 2/3 support, troubleshoot system issues, and implement timely resolutions to minimize business disruption.

- Monitor system performance and proactively identify opportunities for optimization and stability improvements.

20% Testing, Release Management & Governance:

- Develop and execute unit, system, and integration testing to ensure solution quality and stability.

- Participate in CI/CD processes, version control, and structured release management practices.

- Adhere to enterprise change control, security standards, and data governance policies.

- Produce and maintain technical documentation, including solution designs, configuration details, and operational procedures.

10% Collaboration, Advisory & Continuous Improvement:

- Partner with business stakeholders, analysts, and architects to refine requirements and identify improvement opportunities.

- Act as a technical mentor to junior team members and provide guidance on platform capabilities and best practices.

- Contribute to continuous improvement initiatives to enhance system functionality, user experience, and operational efficiency.

- Perform all other duties as assigned.

Performance Measurements:

See Dayforce (HRIS) Performance Management for Goals upon start in role, and annually.

Knowledge and Skills:

Experience: 5 to 7 years of experience in enterprise application development, systems engineering, or platform delivery roles, including:

- Strong experience with Salesforce (development and administration)

- Hands-on experience with MuleSoft or similar middleware platforms and API development is strongly preferred.

- Experience supporting integrations across CRM, core systems, and data platforms in a regulated environment is desirable.

- Candidates with a combination of relevant experience and transferable skills are encouraged to apply.

Education: A bachelor’s degree in Information Systems, Computer Science, Business, or a related field is preferred.

- In lieu of a degree, industry-recognized certifications (e.g., Salesforce Platform Developer, Administrator, or Integration Architect certifications) may be considered.

- Candidates with equivalent formal certifications or professional experience are also encouraged to apply.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills:

- Proficiency in Salesforce platform capabilities, including Apex, LWC, SOQL/SOSL, and Flow.

- Experience with enterprise integration patterns, API design, and middleware platforms such as MuleSoft.

- Understanding data modeling, system integration, and data governance principles.

- Familiarity with CI/CD tools, version control systems, and Agile delivery methodologies.

- Strong analytical and problem-solving capabilities with attention to detail.

- Ability to manage multiple priorities and deliver results within defined timelines.

- Strong written and verbal communication skills, including technical documentation.

- High level of accountability, professionalism, and collaboration.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit for long periods at a time, use hands to finger, handle, or feel, and talk or hear. The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Empower Federal Credit Union is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic including race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law. Our Equal Employment Opportunity Policy Statement reaffirms our commitment.Federal Labor Law PostersNew York Labor Law PosterEmployment Eligibility NoticesE-VerifyRight to Work

Empower Federal Credit Union is committed to equal opportunity to qualified persons without regard to basis of race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law. Empower Federal Credit Union will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us through one of the methods listed below:a) Fax: 315.455.5423b) US Mail: 1 Member Way Syracuse, NY 13212c) Phone: 800.462.5000