JobCubby JobCubby
Sign up
Growe Talents

QA Communication Specialist

Growe Talents Reims, Grand Est, France

Strategic Management Services · 501-1,000 employees

6 h ago
qa Mid (2-5 yrs) Full-time France
Create a free account to apply — email only, no card. You can also save this posting or score it against your profile with AI.

About the role

Monitor and evaluate the quality of communication between affiliate managers and partners across various channels to ensure compliance with standards. Identify systemic issues, provide structured feedback to the team, and initiate process improvements to enhance overall communication quality.

What they look for

Quality Assurance Communication Monitoring Affiliate Marketing iGaming SLA Management Conflict Resolution Feedback Provision Process Improvement Reporting Technical Writing English Proficiency Analytical Thinking Attention To Detail Stress Resilience

Requirements

Requires previous experience in a communication quality, QA, or operations role within the affiliate or iGaming industry. Candidates must possess strong written communication skills, an Upper-Intermediate level of English, and a proactive, system-oriented mindset.

Benefits

Health & Wellness Focus Global Medical Coverage Growth Opportunities Gym Compensation Stomatology Compensation Psychological Service Compensation Performance-Driven Rewards

Full description

Our client, Growe Partners, is an affiliate program with top betting and casinos offers. The win-win philosophy forms the foundation of operations, ensuring that partner earnings and success remain a top priority, with their triumphs inherently tied to mutual growth.

Perfect for those who aim to:

• Monitor the quality of affiliate and sales managers’ communication with partners across all channels (Telegram, Skype, email);

• Review partner conversations based on defined criteria: tone of voice, wording accuracy, compliance with internal rules and iGaming specifics;

• Track response times and ensure communication SLAs are met;

• Identify risky and problematic cases (ignored partners, delayed replies, incorrect promises, and conflict situations);

• Escalate critical issues and follow up until they are resolved;

• Provide structured feedback to managers based on QA reviews;

• Contribute to the development and maintenance of communication standards (guidelines, templates, playbooks);

• Maintain a record of recurring mistakes and systemic issues within the team;

• Prepare regular reports on communication quality and team discipline;

• Initiate and support process improvements that impact partner communication quality.

Experience you’ll need to bring:

• Experience in a similar role related to communication quality, QA, Support QA, Sales QA, or Operations;

• Ability to write clearly, concisely, and professionally;

• Fast learner, ready to dive into the specifics of affiliate and iGaming domains;

• Upper-Intermediate level of English.

It's a perfect match if you have those personal features:

• Strong sense of responsibility and ownership over quality;

• Ability to provide tactful and constructive feedback;

• System-oriented mindset and focus on process clarity;

• Capability to remain neutral and objective in evaluations;

• Stress resilience and confidence in handling sensitive or conflict cases;

• Proactive attitude and willingness to suggest improvements, not only report issues.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment.

Apply, and let your growth journey begin.

Similar roles