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Technical Writer

Innovative Computer Solutions Group, Inc New York, New York, United States · $125K/yr

8 h ago
technical-writer Mid (2-5 yrs) Full-time United States
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About the role

The Technical Writer will create and maintain technical artifacts, including system architecture documents, runbooks, and bills of materials for agency-wide applications. They will also collaborate with infrastructure, security, and operations teams to ensure documentation accuracy and compliance with governance standards.

What they look for

Technical writing Infrastructure documentation System architecture Runbooks Bills of materials Networking concepts Firewalls Security accreditation Compliance ITIL Governance frameworks MS Office Visio Confluence SharePoint Stakeholder management

Requirements

Candidates must have at least 4 years of experience in technical writing within enterprise IT or infrastructure environments. Proficiency in networking concepts, security accreditation, and documentation platforms like Confluence or SharePoint is required.

Full description

PROJECT DESCRIPTION: The ICPWeb project is a web-based application supporting the processing and tracking of periodic mailers both sent and then received by HRA. This application is responsible for the stopping of benefit closing as a result of processing of returned periodic mailers. This application is also part of the re-engineering effort for the (IVS) Information Verification Services collaterals implementation. Population of the IVS collaterals is now tied to the processing of ICPWeb periodic mailers.

 

Tasks & Duties

  • Create and maintain technical artefacts for agency wide applications
  • Lead the preparation and consolidation of application inventories across DEV, QA, and PROD environments.
  • Develop and review Bills of Materials (BOM) for applications prior to submission to I&O and governance bodies.
  • Create and standardize Runbooks, System Architecture Documents, and Security Accreditation artifacts.
  • Prepare and submit firewall rules for inbound and outbound communications.
  • Verify provisioned infrastructure components against approved architecture designs.
  • Establish documentation standards, templates, and governance processes.
  • Liaise with Infrastructure, Security, Architecture, and Operations teams to ensure documentation accuracy and compliance.

 

Required Skills 

A minimum of 4 years of experience with the following skill sets:

·        Technical writing within enterprise IT or infrastructure environments

·        Strong understanding of multi-environment architecture (DEV, QA, PROD).

·        Proven experience preparing BOMs, system architecture documentation, and operational runbooks

·        Solid knowledge of networking concepts (IP addressing, ports, protocols, firewalls)

·        Experience with security accreditation and compliance documentation

·        Familiarity with ITIL processes and enterprise governance frameworks

·        Proficiency in MS Office, Visio (or similar diagramming tools), and documentation platforms (e.g., Confluence, SharePoint)

·        Excellent analytical, stakeholder management, and communication skills

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