Product Manager - Passenger Experience

About Jeeny: Jeeny is a mobile application that eases daily commuting and transportation. By connecting you with your preferred mode of transportation, we are fulfilling our aim of making mobility accessible, affordable, and flexible for all.

We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Jeeny was established in 2014 as Easy Taxi. However, in 2016, it was revamped as Jeeny to cater to other services. Currently, we are operational in Saudi Arabia and Jordan.

We have offices in Riyadh, Jeddah, Madinah, Amman, Lahore, and Karachi.

About the Role: We are looking for a Product Manager - Passenger Experience to own the passenger side of Jeeny, working from our Lahore team.

Jeeny is a ride-hailing platform in Saudi Arabia and Jordan. A passenger opens the app a few times a week, usually mid-errand, sometimes in a hurry, and often with a competitor's app open in the next tab. That makes this a product job about trust and speed: every screen between "I need a ride" and "a car is coming" is a chance to lose someone.

Responsibilities: What you will own

The Jeeny Passenger App on Android and iOS, the rules that sit behind it, and what happens commercially after you ship. In practice, six areas:

The booking funnel

• Opening the app, checking a price, choosing a pickup point and destination, requesting a ride, watching it get accepted, and boarding.
• You decide things like: what the price-check screen shows before a passenger commits, how a saved or recent destination gets surfaced, and what the app does when an offer expires or a driver cancels right after accepting.

Payments, wallet and pricing

• Wallet balance, digital payments, saved cards, promo codes, cashback, and subscription plans.
• You decide things like: when a promo applies automatically versus needs to be entered, how a subscription's savings get shown before someone pays for it, and how a passenger who thinks they were overcharged gets an answer.

Trust, ratings and support

• Driver ratings, cancellation reasons, in-app help, and the review queue on Google Play and the App Store.
• You decide things like: how many cancellation reasons we show before a passenger gives up and calls support instead, what the help centre surfaces first, and how a bad ride turns into a compliment or a complaint instead of silence.
• These affect whether someone opens the app a second time, so they get treated as product decisions with real weight, not as configuration.

App quality

• Crash rate, ANRs, app store ratings, and the review queue on Google Play and the App Store.
• You watch these weekly, decide what gets fixed first, and make the case for engineering time when quality work needs to beat feature work.

Tracking and analytics

• Which passenger actions get logged as core database data or tracking events, and whether those events actually work.
• Concretely: you specify the app tracking events and feature level data for any feature you ship, check they fire correctly on both Android and iOS before and after release
• This is absolutely critical and the reason the rest of the job is possible. Roughly a day every few weeks

Launch, adoption and commercial impact

Shipping is not the finish line. This part of the role grows over your first year, and we do not expect you to arrive fully formed in it. You will have your manager,  and the KSA + Jordan business teams alongside you. But this is where we want the seat to end up, so we would rather be honest about it now.

• The go-to-market plan. Which passengers get it first, how they hear about it (in-app, push, SMS, WhatsApp, social), what the message actually says in English and Arabic, and how support gets briefed before it lands. You will shape this with marketing rather than hand the feature over and hope.
• Adoption. Over time this becomes your number. If a feature you built is being used by eight percent of eligible passengers a month after launch, we treat that as a product problem rather than a marketing one, and you are the person digging into why.
• The commercial case. For anything with a money angle, a subscription plan, a promo budget, a referral incentive, we want a view on what it costs, what it should return, and how you would know. If you have never built one of these, we will teach you the mechanics. What we need from day one is the instinct to ask the question before you build.

Discovery and research, which is a third of this job

This is the part we most want to grow, and it is what separates a product manager from someone who writes tickets faster. We would rather you spent two weeks properly understanding a problem than two days guessing at it.

• Get close to actual passengers. Not only through reports from operations. Read the Arabic app store reviews, listen to support call recordings, join a visit to a driver hub in Riyadh to see the other side of a booking, and speak to passengers directly when you can.
• Watch real sessions. Visual product analytics tool replays show you where passengers hesitate at price check, abandon at payment, or back out of a screen entirely. That is usually more honest than anything a passenger will tell you in an interview.
• Write the discovery down before the solution. Every significant piece of work starts with a short note: what we saw, how many passengers it affects, what we are still unsure about.
• Volume matters as much as depth. We are looking for a steady flow of well-researched PRDs, not one immaculate document per quarter. You should be comfortable running discovery on the next problem while the current one is in build.

Knowing what good looks like elsewhere

We want someone who studies how this problem has been solved around the world.

• Know how our direct competitors and others handle price transparency, ride matching, cancellation policy, ratings, subscriptions and passenger support. Know what changed in their apps recently and have a view on why.
• The useful version of this is not "Uber does X so we should too". It is being able to explain why something works in their market, what it costs to run, and whether it would transfer to ours. We will ask you about this in the interview, so come with examples you find interesting.

Using AI properly, including agentic AI

This matters to us more than it does at most companies, and it is a real requirement rather than a bonus.

• In your own work. Research synthesis, competitor teardowns, data analysis, first drafts of PRDs, quick internal tools. Our team builds and maintains its own assistants and skills, and we expect you to extend them rather than only use them.
• Agentic, not just conversational. You should be comfortable directing an AI agent through a multi-step task, pulling data from BI tools and communication tools, cross-checking it, drafting a document, rather than only asking a chatbot a single question. We use this daily and expect you to as well.
• A meticulous eye on what the AI produced. Agents move fast and sound confident whether or not they are right. You are the person who catches the wrong join, the hallucinated event name, or the plausible-but-untrue number before it reaches a PRD or a deck. Treat AI output the way you would treat a junior analyst's first draft: assume it is roughly right, and verify the specific numbers and claims that matter before you rely on them.
• At scale, not one prompt at a time. The step we care about is going from "I asked a chatbot a question" to "I built something my whole team now uses every week".
• In the product itself. Having a view on where AI genuinely belongs in the passenger experience, smarter destination suggestions, more relevant promo targeting, and where it would just be decoration.

• 3–5 years of Product Management experience, including 2+ years owning a consumer/marketplace mobile app.
• Strong product discovery/research skills and evidence of using research to challenge assumptions.
• Hands-on experience writing PRDs/requirements that engineering teams have built from.
• Strong data and analytics capability: funnels, metric definitions, and independent analysis.
• End-to-end product ownership, from idea through launch and post-launch measurement.
• Commercial mindset and interest in understanding the revenue/business impact of product decisions.
• Practical agentic AI experience, including multi-step AI workflows and validating AI-generated outputs.
• Strong attention to detail, particularly with data, documentation, analytics, and AI-assisted work.
• Strong cross-functional stakeholder management across Engineering, Marketing, and Operations.
• Independent decision-making and product judgment—forms a recommendation rather than waiting for direction.
• Excellent written English communication.
• Strong understanding of real-world mobile user experience, including time pressure, distractions, poor connectivity, and other practical usage constraints.

Nice to have, but not required

• Ride-hailing, delivery, logistics, fintech, or loyalty and rewards products built for a consumer audience.
• Experience shipping to Saudi Arabia or the wider Gulf, or with Arabic and right-to-left interfaces.
• Experience with BDD, spec-driven development, or working with an AI driven development organization
• Experience directing AI agents against a data warehouse or analytics tool, such as Snowflake or CleverTap, as a normal part of your own workflow, not a novelty.
• Fluency in Arabic since it can help talking to peers

Your first three months

• Month one. Learn the Passenger App properly, screen by screen, including the states most people never see. Connect with business stakeholders like customer support and with the KSA operations team. Ship one small fix so you have been through the whole pipeline once.
• Month two. Run your own discovery on a real passenger problem and turn it into a PRD, then take that PRD through to release, running the conversations with engineering and design yourself.
• Month three. Own a passenger-facing metric, and write the launch plan for your own work with support from marketing. Be the person who can explain what moved the number and why, without being asked twice.

What we offer:

• Market Competitive Salary

Hit the ground running with a salary that reflects your worth in today’s market.

• Learn & Grow

Level up with real-world projects, cross-functional job rotations, hands-on mentorship, and expert-led sessions tailored to your growth.

• International Exposure

Collaborate across borders with teams in KSA, Jordan, Pakistan, and UAE—experience a global career from day one.

• Health Insurance

Full health coverage so you can focus on your goals with peace of mind.

• OPD Coverage

Outpatient visits? We’ve got that covered for you.

• End of Service Benefit

Loyalty pays off, long-term service comes with financial rewards.

• Internet Allowance

Work, stream, and stay in the loop with monthly internet support, whether you’re learning, working, or just vibing.

• Fuel Allowance

Fuel your daily grind with a monthly fuel allowance.

• Learning & Development Allowance

Get a yearly budget for certifications, courses, or training—because investing in you is a no-brainer.

Company Culture

Jeeny is an equal opportunity employer. We are committed to providing a workplace where all aspects of employment are solely based on merit. We value diversity and absolutely do not discriminate in any form based on race, color, ethnicity, nationality, religion, gender, age, or mental or physical disability.