HK - Desktop Support Engineer

Job Responsibilities:

• Perform routine technical requests either remotely or at customer site to meet business and customer requirements

• Document s and reports on work completed to ensure compliance with Company and Customer Procedures

• Escalate issues in line with company processes to ensure customer demands are met

• Provide basic customer service to internal and external customers to ensure consistent experience

• Contributes to identifying own development needs

• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation

Performance Indicators:

• Ensure Department /Contract meets SLA performance targets

• Maintain and improve customer satisfaction levels

• Understand and adhere to policies and procedures

• Demonstrates relevant Winning Together values

• Costs minimised

• Keep skills up to date with IT industry standards as appropriate to the role/contract

• Attain and maintain accreditations as appropriate to the role/contract

Knowledge, Skills & Experience:

• Works under close supervision. Uses little discretion.

• Able to follow routine instructions and procedures

• Uses basic information systems, technology functions and applications in line with IT industry standards as appropriate to the role
• Experienced in supporting VIPs

• Demonstrates an organised approach to work

• Demonstrates basic customer service

• Routine administrative skills

• Good interpersonal skills, basic literacy and numeracy skills

• Demonstrates awareness of health and safety at work.