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Oracle

Associate Support Engineer

Oracle United States · $44K–$94K/yr

IT Services and IT Consulting · 10,001+ employees

Aug 19
support-engineer Senior (5-10 yrs) Full-time United States
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About the role

The associate support engineer provides technical support by troubleshooting and resolving issues with Oracle products while maintaining documentation and knowledge base articles. They also manage the full change lifecycle for Cerner solutions, including requirement analysis, configuration, testing, and deployment.

What they look for

Technical support Troubleshooting Customer service Oracle products Documentation Knowledge base management Requirement analysis Configuration Testing Validation Deployment Post-implementation support Workflow optimization System reliability AI assistance Root cause analysis

Requirements

The role requires 3 to 5+ years of experience and the ability to collaborate with stakeholders to ensure solutions are accurately configured and compliant. Applicants must be proficient in English and possess strong troubleshooting and documentation skills.

Benefits

Medical insurance Dental insurance Vision insurance Short term disability Long term disability Life insurance AD&D Supplemental life insurance Flexible spending accounts Pre-tax commuter benefits Parking benefits 401(k) savings and investment plan Paid time off Paid holidays Paid sick leave Paid parental leave Adoption assistance Employee stock purchase plan Financial planning Group legal Voluntary benefits

Full description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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