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WBM Technologies

System Analyst T2

WBM Technologies Edmonton, Alberta, Canada · CA$65K–CA$75K/yr

IT Services and IT Consulting · 501-1,000 employees

10 h ago
system-analyst Senior (5-10 yrs) Full-time Canada
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About the role

You will be responsible for the day-to-day IT operations for a growing number of customers by resolving technical issues via phone, email, or live chat. The role focuses on providing an elite IT experience while ensuring users remain productive.

What they look for

IT operations Customer service Critical thinking O365 Networking Server hardware Virtualization Troubleshooting

Requirements

Candidates must have 5-7 years of IT experience, or 2 years at an MSP, along with strong customer service and critical thinking skills. Technical proficiency in O365, networking, server hardware, and virtualization is required.

Benefits

Medical coverage Dental coverage Disability coverage Group RRSP Career growth opportunities

Full description

The Managed Services team at WBM is currently supporting many of Western Canada’s leading companies and our team growing. In this role you would be responsible for the day-to-day IT operations for this growing number of customers. This means that clients will call, email, or live chat with to resolve any number of issues that they are having. You would be responsible for answering that call, helping the user with anything required to get them back up and working productively.

If you are looking for the following opportunity, we want to hear from you:

  • You want to be a member of an elite team of like-minded tech’s, with the sole goal of providing

the best IT experience in the world.

  • You thrive in a performance-based environment where success is celebrated, hard work pays off and those

who put in the effort are offered a clear path for advancement

  • You are driven by feedback and being in control of your own career
  • You want to be part of a winning team, that celebrates successes together
  • You believe that the experience is just as important as the technical resolution

Key Qualifications:

  • 5-7 years IT experience, will accept 2 years at an MSP
  • Excellent critical thinking skills
  • Great Customer Service
  • Must have O365 experience
  • Networking Knowledge
  • Server Hardware Experience
  • Virtualization Experience necessary
  • Certifications such as (Network+, Security+, Server+) are an asset
  • Certifications such as (MS-900 & AZ-900) are an asset
  • Must like fun, helps to be competitive

Additional Details

Only applicants selected for an interview will be contacted. We sincerely thank all applicants for their interest in WBM.

WBM will offer you a competitive income and benefits package with opportunities for career growth and advancement. At WBM, we understand that the benefits we provide must go beyond caring for your health. They must also provide for your financial well-being. That's why, in addition to medical, dental, and disability coverage, we also provide you with an attractive group RRSP.

WBM is committed to meaningful community engagement across Western Canada. As a member of our team, you will have opportunities to get involved and contribute to our community work, which is some of the work we are most proud of! For more information on how our teams give back in our community, please view our Community Impact Report.

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