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Computacenter AG & Co. oHG

Onsite Desktop Support Engineer - Lossiemouth, Moray

Computacenter AG & Co. oHG United Kingdom

Oct 22
support-engineer Mid (2-5 yrs) Full-time United Kingdom
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About the role

The Desktop Support Engineer will provide hands-on technical support, resolving incidents and fulfilling service requests within a busy customer environment. They are responsible for installing and configuring hardware and software while maintaining high service level agreement standards.

What they look for

Desktop Support Windows 10 Windows 11 Microsoft Office SCCM Active Directory LAN/WAN Wi-Fi Technologies DHCP DNS VPN Microsoft Exchange ServiceNow Hardware Troubleshooting Customer Service

Requirements

Candidates must have in-depth knowledge of Microsoft Windows OS and proficiency in Microsoft Office, along with experience in network technologies and IT service management software. A full UK driving license and the ability to obtain SC Clearance are required for this role.

Full description

Location: GBR - Mobile Sco | Job-ID: 220796 | Contract type: Standard | Business Unit: Technicians

Onsite Desktop Support Engineer

Life on the team

We’re looking for a Desktop Support Engineer to provide hands-on technical support across a busy customer environment. You’ll play a key role in resolving incidents, fulfilling service requests and ensuring users receive a responsive, high-quality support experience.

Location: Lossiemouth, Moray (onsite full time)

What you’ll do

  • Undertake incident and request tasks
  • Possess 2nd line responsibility for resolving incidents to SLA
  • Maintain a <2% incident per month target
  • Be responsible for the completion of assigned works within allocated timeframes
  • Undertake Project Tasks, supporting both internal and external Project Managers
  • Undertake Non-Standard Requests tasks to agreed timescales
  • Proactively communicate and coordinate with Level 3 teams to highlight major level issues
  • Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
  • Install & configure software and hardware

What you’ll need

  • An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
  • Experience handling LTSC Channels and KIOSK is highly desirable
  • Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
  • Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
  • An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
  • Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
  • Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
  • Excellent customer interface and customer service skills
  • Some flexibility with working hours when needed
  • Full UK Driving License
  • SC Cleared or required to undertake SC Clearance

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support. #winningtogether #peoplematter

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