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QRC Group, Inc

QA Complaints Analyst

QRC Group, Inc Juncos, Puerto Rico

Staffing and Recruiting · 51-200 employees

4 h ago
qa Mid (2-5 yrs) Contractor Puerto Rico
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About the role

The QA Complaints Analyst monitors and tracks quality detractors using databases while ensuring compliance with company policies and safety regulations. They also generate statistical trends, write standard operating procedures, and provide technical support for product review and release functions.

What they look for

Quality Assurance Complaint Handling Quality Investigations Standard Operating Procedures Data Analysis Statistical Summaries GMP Auditing Regulatory Compliance Information Mapping Technical Writing Bilingual Proficiency

Requirements

Candidates must hold a bachelor's degree or equivalent in a related field and possess 2–4 years of professional experience. Proficiency in both English and Spanish is required, along with the availability to work all shifts.

Full description

Company Description

QRC Group, LLC is a firm dedicated to offer services to the Pharmaceutical, Medical Devices and Chemical Industries in the validation and regulatory fields.

Log on now to our website http://www.qrcgroup.com/ to learn more about our services and solutions!

Job Description

We are seeking a QA Complaints Analyst to establish and maintain quality assurance programs, procedures, and controls while ensuring that product performance and quality system elements are continuously measured to support improvement initiatives.

Duties & Responsibilities:

  • Monitors and tracks all sources of quality detractors utilizing the service database and complaint database.
  • Ensures compliance with company policies, procedures, and quality standards; as well as safety and environmental regulations.
  • Develops solutions to database problems of moderate scope and complexity.
  • Writes and assists others in writing standard operating procedures.
  • Generates and identifies significant trends.
  • Regularly reports them to management and appropriate cross functional teams.
  • Provides advanced technical assistance in the use of information mapping technology.
  • Provides support to product review and release functions.
  • Generates moderately complex statistical summaries.
  • Provides support to good manufacturing practice auditing.

Qualifications

  • Bachelor’s degree or equivalent (related field).
  • 2–4 years of related professional experience.
  • Experience with quality investigations and complaint handling is highly preferred.
  • Bilingual proficiency in English and Spanish.
  • Must be available to work all shifts.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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