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Computacenter

Desktop Support Engineer

Computacenter Canberra, Australia

Information Technology & Services · 10,001+ employees

6 h ago
support-engineer Mid (2-5 yrs) Full-time Australia
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About the role

Provide 2nd line technical support for hardware and software incidents while ensuring tasks are completed within agreed SLAs. Coordinate with Level 3 teams and support project managers to resolve technical issues for desktops, networks, and peripherals.

What they look for

Desktop support Windows 10 Windows 11 Microsoft Office SCCM Active Directory LAN/WAN vLAN Wi-Fi technologies DHCP DNS/WINS PXE VPN ServiceNow Customer service

Requirements

Requires in-depth knowledge of Microsoft Windows OS and proficiency in Microsoft Office, along with experience in IT service models and networking. Candidates must possess excellent customer service skills and hold BPSS clearance or an equivalent.

Full description

Passionate about technology and problem-solving? Join our team as a hands-on Desktop Support Engineer, providing 2nd line technical support and delivering a great experience for our customers.

Your role

  • Undertake incident and request tasks
  • Possess 2nd line responsibility for resolving incidents to SLA
  • Be responsible for the completion of assigned works within allocated timeframes
  • Undertake Project Tasks, supporting both internal and external Project Managers
  • Undertake Non-Standard Requests tasks to agreed timescales
  • Proactively communicate and coordinate with Level 3 teams to highlight major level issues
  • Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
  • Install & configure software and hardware

Your skills and experience

  • An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
  • Experience handling LTSC Channels and KIOSK is highly desirable
  • Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
  • Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
  • An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
  • Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
  • Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
  • Excellent customer interface and customer service skills
  • Some flexibility with working hours when needed
  • BPSS - Cleared (Or equivalent at a country level) 
  • Good English communication skills; spoken & written

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