Business Performance Analyst

Business Performance Analyst

Clerk Grade: 7/8

Annual Salary Range: $116,981 - $129,492 plus superannuation

Employment Type: Full-time, Ongoing

Location: Darlinghurst, Sydney

About the Role:

This is a unique opportunity to join the Personal Injury Commission (the Commission) as a Business Performance Analyst, in the Finance and Organisational Performance team.

In this varied and exciting role, you will add value by producing regular reports to monitor the Commission’s performance in order to drive continuous improvement.

We support flexible working and have fostered a culture that is highly supportive of the personal and professional needs of our individual staff members. The nature of this role requires that you attend the Commission’s office in Darlinghurst at least three days per week to connect with our colleagues in person.The team:

The Organisational Performance team is a small team with a focus on delivering results. We produce accurate and reliable data driven reports to support evidence-based decision making within the Commission. We value innovation and collaboration and enjoy developing creative solutions to complex business questions.

About the Personal Injury Commission

We resolve disputes between people injured in motor accidents and workplaces, employers and insurers in NSW.

The Commission is an independent statutory tribunal within the New South Wales justice system. You can read more about the Commission here.

Our Purpose: To make the path to quality justice clear, accessible, timely and cost-effective.

Our Mission: To deliver just, quick, cost-effective outcomes for injured people, employers, and insurers, in a way that is responsive, timely, fair, consistent and of the highest quality, with as little formality as possible.

Although the Commission is an independent Tribunal, the staff who work in the Tribunal are employed by Department of Customer Service. Understand more about DCS – here.

In this role you will:

• Analyse and interpret performance data to identify trends and emerging issues, and inform decisions on strategies to address business problems
• Monitor and prepare trend analysis, charts, graphs, and reports that support the development of strategies and initiatives to drive performance and continuous improvement
• Develop and maintain reporting/dashboards for the Commission and business units to support people leaders in evaluating and identifying opportunities for continuous improvement
• Monitor operational and key performance indicators (KPIs) to ensure service delivery meets customer and business needs
• Analyse datasets to identify data quality issues, and contribute strategies to improve data collection and data quality.
• Provide plain language advice on technical data to non-technical audiences to improve capability, and maximise service delivery outcomes
• Undertake projects and business initiatives in consultation with internal and external stakeholders, applying best practice techniques, to ensure requirements are met on time and to standard
• Partner with key internal stakeholders to influence outcomes and identify and resolve issues to meet business objectives and optimise service delivery

To be successful in this role:

• You will have experience working with case management systems and associated data in a similar environment.
• You will have hands on Tableau experience, and be confident in creating data sources and developing dashboards.
• You will have experience in analysing large data sets to drive business performance.
• You love working with people and have a passion for connecting technology to real business outcomes.
• You are self-motivated and committed to delivering quality outcomes.

How to Apply

To start your journey towards joining us as a Business Performance Analyst, please click on the Apply link and attach your resume (max 5 pages) and cover letter (max 2 pages) which includes a response to the targeted question below:

Describe a time where you used your data analysis skills to identify a performance issue. What did you do? How were you able to draw attention to the issue? What was the outcome?

Salary Grade 7/8, with the base salary for this role starting at $116,981 base plus superannuation

Click Here to access the Role Description .

For enquiries relating to recruitment please contact Meg Rapley via Meg.Rapley@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Monday 26 October at 11:59pm

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

For more information, please visit

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Information on adjustments available for the recruitment process