Product Manager - Customer Service Development Department, Product Development Division, Rakuten Payment, Inc.(Secondment)

Job Description:

Business Overview

The FinTech Group Company provides a wide range of fintech (financial) services, including various payment services such as Rakuten Card, point programs, internet banking services, securities trading services, and insurance services. Rakuten's strength lies in providing various fintech services from online to offline.  

Department Overview

Rakuten Payment is the company responsible for payment services within the Rakuten Group. We provide payment services such as "Rakuten Pay" and "Rakuten Point Card," connecting merchant companies (stores where Rakuten Payment services can be used) with users, contributing to the promotion of a more convenient cashless society.

The Customer Service Development Department is a division that develops cross-functional services for Rakuten Payment's merchant companies and internal use.

We are consistently responsible for platform service development provided across each payment service, from the planning stage to post-release operations. We handle a wide range of services, including management tools for merchants to support business efficiency and sales improvement, AI-powered data integration platforms and fraud detection systems to support internal operations. Since we are not limited to specific businesses, we can acquire a broad range of market trends and business knowledge of Rakuten Payment services. It is a rewarding environment where you can contribute to the growth of the payment business by utilizing cutting-edge technology.  

Department Mission

Achieve a Win-Win-Win for payment users, payment merchant companies, and Rakuten Payment through innovative technology and customer-centric services.

Position:

Why We Hire

We are recruiting individuals who can work with existing members to create services while incorporating new technologies to strengthen our organization as the services and products under our management expand.

Position Details

As a Product Manager, you will be responsible for the development and operation of products provided cross-functionally to Rakuten Payment's merchant companies and internally. You will conceptualize and plan products that can contribute to users and business, negotiate and discuss with various stakeholders, and promote product development in collaboration with engineers. After service release, you will contribute to product expansion by implementing measures to improve functions and increase usage rates.

Team & Project Structure 

Product Managers and engineers work as a united team (4 to 9 members per team), developing and operating services while being conscious of contributions to users and business.

Nationality ratio: 60% foreign nationals, 40% Japanese

Background of existing employees: Composed of members with various backgrounds, from junior to senior level, including those from ventures and SIers.

- Number of products/services progressing simultaneously: approximately 10 services - Number of projects per service: 4-5 projects

Scope of Responsibilities

- Maximizing the value of products provided to users - Continuous product improvement - Project management (leading development projects) - Service operation after release  

Mandatory Qualifications:

- 3+ years of experience in web application development and operation - Experience as a Product Manager/Producer/Director for web services - Communication skills to involve stakeholders and move things forward - Ability to promote system development in cooperation with engineers - Individuals with a challenging spirit who can proactively carry out work - Experience in waterfall development - Experience in team management (including member development) - Experience in system development as an engineer  

Desired Qualifications:

- Experience in agile development - Experience in team management (member development)

Project Appeal

- Gain a broad perspective and diverse experience: Since you will be responsible for a wide range of Rakuten Payment services (Rakuten Pay, Rakuten Point Card, etc.) cross-functionally, you can gain a broad perspective and diverse experience without being confined to a specific area. - Consistently involved from planning to operation: Since you can be consistently involved in all stages of service development (planning, design, development, testing, release, operation), you can experience the sense of accomplishment of bringing your ideas to life. - Access and utilize cutting-edge technology: Since you can be involved in the development of data integration platforms and fraud detection systems utilizing cutting-edge technologies such as machine learning and AI, you can improve your technical knowledge and skills. - Large discretion and ability to act proactively: With large discretion and the ability to easily reflect your ideas and judgments in services, you can proactively promote services.  

English/Japanese Usage Frequency

Japanese usage frequency: - 90% of work is conducted in Japanese  

English usage situations: - Communication with foreign national members and offshore members - Reading and creating technical documents

Others Information:  

Additional information on Location

NBF Shinagawa Tower

Additional information on Secondment

This position will be employed by Rakuten Group, Inc. and seconded to Rakuten Payment, Inc.

*For more details, please refer to the following page.

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Languages:

English (Overall - 1 - Beginner), Japanese (Overall - 3 - Advanced)