Communications Solutions Engineer

modulus S.A. is an innovative telecommunications company headquartered in Athens, Greece, delivering next-generation VoIP telephony services to clients across domestic and international markets since 2012. As one of Greece’s leading VoIP providers, modulus enables business across industries to transition to modern, cost-effective communication solutions that support remote work and digital agility.

Our services are trusted by businesses, software vendors, and system integrators, while our focus is on continuously developing solutions that combine Voice, Messaging, APIs, and emerging AI technologies. We aim to build flexible and scalable communication solutions that enable seamless integration, enhance customer experience, and support the evolving needs of modern businesses.

As part of this growth journey, we are looking for a Communication Solutions Engineer to join our team and contribute to the design, implementation, and delivery of innovative communication solutions.

In this role, you will act as the technical bridge between modulus, our partners, and customers, supporting the design and implementation of communication solutions powered by our telecommunications services. You will contribute to integration projects involving CRM, ERP, Help Desk, AI platforms, and other business applications, ensuring seamless connectivity and effective solutions tailored to customer needs.

You will collaborate closely with software vendors, system integrators, and AI partners to develop new services, explore innovative use cases, and deliver Proof of Concepts that contribute to the continuous evolution of our communication ecosystem.

Key responsibilities

• Design communication solutions leveraging Voice, Messaging, and Hosted vPBX services.

• Analyze customer and partner requirements to identify effective technical solutions.

• Create API specifications, integration documentation, and technical guidelines.

• Support technical integration projects, deployments, and pilot implementations.

• Collaborate with CRM, ERP, and Help Desk vendors to enable seamless integrations.

• Support the technical onboarding process of new partners.

• Collaborate with AI vendors to integrate new capabilities and enhance the company’s communication services.

• Contribute to the design of new communication services, solutions, and innovative use cases.

What we offer

• A competitive gross monthly salary ranging from 1,400€ to 1,850€, depending on experience and qualifications.

• Private health and medical insurance coverage plan for you and your family.

• Meal vouchers via Up Hellas EAT e-card.

• Monthly pass for free transportation via OASA.

• Access to an online self-improvement and mental health platform.

• Opportunities for career growth and continuous training.

• A collaborative team environment with modern office amenities.

• Continuous technological development opportunities and the ability to take ownership and initiative.

• The opportunity to contribute to the development of a modern telecommunications product.

Must have

• At least 2 years of experience in VoIP, IP Telephony, PBX, Contact Center, or Communication Platforms.

• Hands-on experience designing and implementing technical integrations using REST APIs, SIP, Webhooks, or similar technologies.

• Experience integrating communication solutions with CRM, ERP, Help Desk, or other business applications.

• Experience collaborating with customers, software vendors, system integrators, and technology partners to design and deliver technical solutions.

• Ability to analyze business and technical requirements and translate them into scalable communication solutions.

• Experience creating technical documentation, API specifications, and integration guidelines.

• Strong problem-solving skills, with a customer-oriented mindset and attention to detail.

Good to have

• Experience with CRM, Help Desk, ERP, or other business application integrations.

• Experience with CPaaS or Programmable Communications platforms.

• Familiarity with AI and Voice AI platforms and their applications in communication solutions.

• Basic understanding of cloud services and modern web technologies.