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Digitide Solutions Limited

QA cum Trainer

Digitide Solutions Limited Mumbai, Maharashtra, India

IT Services and IT Consulting · 10,001+ employees

7 h ago
qa Junior (0-2 yrs) Full-time India
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About the role

The role involves identifying process and knowledge gaps to ensure high-quality service delivery while monitoring performance trends. You will be responsible for conducting root cause analysis, implementing corrective actions, and facilitating calibration sessions with operations and training teams.

What they look for

Quality Assurance Training Data Analysis Root Cause Analysis Process Improvement Documentation Calibration Reporting Customer Experience ISO Standards Performance Monitoring Feedback Management

Requirements

Candidates must hold a graduation degree and have at least one year of experience in their current role with a consistent performance rating. Additionally, applicants are required to be iEvolve certified and maintain a clean disciplinary record regarding warning letters.

Full description

A1 to A2

  • Average PMI (last 6 months)/PMS rating 3 and above
  • Min 1 year in current role
  • No Warning Letter issued in the past 3 months
  • Mandatory E-learning courses certified wherever applicable

Responsibilities

  • Work with the Ops &Training team and take responsibility for offering the customers. The highest functional quality services.
  • Identify the knowledge gaps, process gaps & Language gaps and ensure documentation of the work flow process as per ISO
  • Calibration with OPS/Training/Clients
  • Monitor reports and analyze trends to provide inputs for increasing productivity in the shifts
  • Take corrective actions by doing data analysis to improve process efficiency
  • Resolve escalations arising out of feedbacks given by QE’s & TL’s in a manner which is convincing and just
  • Ability to do a Root causes analysis and action planning
  • Work upon the action plans to improve Call Quality
  • scores/overall experience of the customer

Qualifications

Graduation

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

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