Engineering Manager (Technician)

JOB OVERVIEW

Location: Remote

Duration: Contract with potential for long-term extension

Hours: Full time (40 hours/week) must be available to work fully in the selected time zone.

At Uptime Crew the work of an Engineering Manager (EM) focuses primarily on coaching and mentoring. The impact of our EMs is always future facing. The work we do contributes to/is applied across industries and company sizes. For our technician programs, EMs manage multiple cohorts of Consultants in Training who are transforming into job-ready technicians for mission-critical industries, working alongside the Tech Leads who deliver the instruction.

As an EM you manage program goals, contribute to each program’s strategy and help develop the future technicians in your cohorts. Our EMs focus on enabling the success of our Consultants in Training. This involves creating an environment where individuals can do their best work, grow to new heights, and collaborate in a transparent and rewarding way that will enable their future work and contribute to our partners’ goals.

Technician cohorts work through structured curricula delivered on our online learning platform and in live virtual training sessions across our Technician programs, such as Semiconductor Field Service Engineer and Equipment Technician, covering areas such as facility fundamentals, safety and lockout/tagout, cleanroom operations, vacuum and cryogenic systems, and operations and maintenance. The variety and scope are growing every day. Our exceptional Consultants in Training are just getting started on their journeys, and you guide the way.

In this role, you will set the direction for any number of Technician cohorts staffed with our Consultants in Training and taught by our Tech Leads. The cohorts build practical, job-ready skills, taking into account their respective program and/or Client goals and objectives. Your work will impact their industry placement and marketability.

You will not be delivering the daily instruction, which is led by the Tech Leads, but if needed you will be comfortable diving into the technical content, the safety standards and the troubleshooting methods to provide feedback to your Consultants, to help with their growth, and to increase their understanding of the content and program goals.

Responsibilities:

People Management (EM):

• Lead and coach multiple cohorts of Consultants in Training; create clarity, communicate teams’ vision, strategy and progress to peers, Clients, and Senior Leaders

• Enable our Consultants to represent our and Client company cultures of transparency, trust, collaboration, and empowerment

• Provide expert guidance, hands-on assistance, best practices, and training; establish a team culture with emphasis on safety, quality, and customer centricity; remove barriers and enable the teams to be productive

• Mentor Consultants in Training to improve technical proficiencies and maintain the highest safety and quality standards

• Conduct daily lab (sandbox) sessions

• Effectively lead planning and execution processes, creating robust program plans and prioritizing work across cohorts; make timely decisions to meet quality, safety, and delivery goals

• Manage priorities, regular work assignments and monitor attendance and overall performance of Consultants in Training

• Work closely with the Tech Leads to ensure each cohort’s training sessions, assessments, and feedback support learner progress and job readiness

• Capture daily feedback and review learner progress, assessments, and feedback to identify specific roadblocks and individual trainees’ concerns early, and drive action to resolve them

• Champion a safety-first mindset, ensuring electrical safety, lockout/tagout, arc flash, PPE, and Stop Work practices are taught and modeled consistently

• Support the Technology Operations Team in the creation and maintenance of training plans and course materials across multiple cohorts

• Assist in the integration of new concepts, courses, products, reporting, and feedback into existing coursework

• Drive awareness and adoption of tools that can effectively contribute to key tooling initiatives

• Be responsible for understanding, recommending, and adapting to new technologies, tools, methods, and processes

• Lead the continuous improvement of engineering and quality practices

• Develop a culture that fosters creativity, collaboration and a continuous learning/growth mindset

• Perform HR responsibilities as the first-line manager of individuals

• Work across business resource groups to ensure the long-term integrity of business-critical tools with the Uptime Crew platform

• Establish and promote a metrics-based organizational mindset, develop key operational metrics and push for continuous improvement

• Interface with senior management to report on program and cohort milestones and present program needs and technical knowledge

• Take on or start a range of initiatives and special projects as needed

Technician Programs (PM):

As the lead for your Technician programs your role will include:

Communication and Collaboration:

• Model for Consultants interactions with business stakeholders to understand business problems

• Present/craft options and recommendations clearly and persuasively to support business stakeholder decisions

• Work with Tech Leads to understand, prioritize and document technical content, safety requirements, and learner needs

Program Planning & Delivery

• Drive and deliver cohorts and curriculum based on program roadmaps

• Be responsible for prioritization of curriculum updates and new content

• Identify and document tradeoffs as well as dependencies and constraints

• Perform validation of training delivery and curriculum against stated goals; facilitate learner reviews and assessments

• Manage execution and eliminate blocking issues during delivery

• Model and manage work on cohort sizing, scheduling and delivery planning

• Effectively communicate program delivery milestones and progress

• Maintain all necessary tasks, detailed documentation across cohorts, as well as all necessary communication to internal stakeholders

Consultant Delivery (TR):

As an EM you will also be expected to implement the following:

Recruitment and Delivery Pipeline

• Conduct in-depth evaluations and assess the potential of our technical candidates throughout the training programs

• Facilitate the end-to-end delivery process, including evaluation, interview prep and off boarding for our Consultants

• Be a trusted advisor for the Recruitment and Business Delivery units; work closely with recruitment coordinators and other team members to make sure we attract and hire the best talent

• Ensure that the delivery process holds a high validity and that Consultants are being prepared in a quality-driven way

• Package and present performance and quality of delivery pipelines for main key partners

• Define, design, and implement technical delivery programs and drive delivery strategy recommendations for a variety of Programs

• Be a thought partner with leaders to establish plans, define strategies, and deliver solutions that redefine the way we deliver our Consultant Talent

• Innovatively utilize tools such as issue tracking systems for workflow tracking, communication and management of the delivery pipeline

• Drive facilitation of continuous improvement via measurement tools, scorecards, and delivery analytics

• Promote compliance with EEO/Diversity policies

Basic Qualifications:

• 3+ years of experience managing technicians or other technical teams, overseeing technical mentorship, performance feedback, and guidance to the team

• Prior experience teaching, mentoring, or managing junior technicians

• Attention to detail and a strong passion for quality and safety

• Experience thriving in a dynamic environment where goals and requirements may be changing constantly

• Ability to effectively communicate and collaborate with technical and non-technical audiences about various topics such as program requirements, learner needs, technical content, and project schedules

• Comfort with Microsoft Teams, screen sharing, online learning platforms, and virtual instruction

• A demonstrable commitment to continuous self-improvement - a leader by example

Nice to have:

• BS/MS in Electrical Engineering, Engineering Technology or a related technical field, or equivalent trade certification and experience

• Licensed electrician credential or Master electrician/PE license

• OSHA 30 certification or OSHA Outreach Trainer authorization

• NFPA 70E certification

• Hands-on experience in electrical, industrial, commercial, manufacturing, semiconductor fab, data center, or other mission-critical environments