EXL

Senior Associate - Business Intelligence

EXL · Noida, Uttar Pradesh, India

Business Consulting and Services · 10,001+ employees

4 h ago
Mid (2-5 yrs) Full-time India
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About the role

The role involves managing, cleaning, and validating raw data while preparing accurate MIS reports and performance dashboards. Additionally, the associate will interpret data trends to provide actionable insights and automate reporting workflows to improve processes.

What they look for

Data management Reporting Data analysis MIS reporting Excel Critical thinking Problem solving WFM systems eWFM Verint BluePumpkin IEX CMS Forecasting Scheduling Process improvement

Requirements

Candidates must possess strong analytical, problem-solving, and Excel skills with the ability to work independently in a dynamic environment. Experience with WFM systems and a proven ability to handle multiple tasks with attention to detail are required.

Full description

Key Responsibilities:

- Data Management: Collect, clean and validate raw data from multiple internal departments

- Reporting: Prepare accurate daily, weekly and monthly MIS reports and performance dashboards

- Analysis: Interpret data trends to provide actionable insights for management reviews

- System Maintenance: Maintain secure and up to date databases and reporting templates

- Process Improvement: Automate reporting workflows and assist in resolving data discrepancies