Salesforce Database & MarTech Intern

Deadline for Applications

August 30, 2026

Hardship Level (not applicable for home-based)

A (least hardship)

Family Type (not applicable for home-based)

Family

Staff Member / Affiliate Type

Internship

Target Start Date

2026-09-01

Terms of Reference

UNHCR, the UN Refugee Agency, launched its Private Sector Partnerships (PSP) activities in Malaysia in 2017 to secure financial contributions from individual donors as well as Corporates and Foundations. The development of this market will support the global organization in expanding its supporter base and building a stable and predictable income stream from the private sector within Malaysia. Ultimately this will mean UNHCR Malaysia can provide even more support to refugees and other persons of concern.

As in other markets PSP operates in, a PSP goal in Malaysia is to establish a sustainable source of funding through monthly donors to be recruited by several acquisition channels i.e. face to face fundraising, online, and telemarketing. UNHCR operations in Malaysia, currently benefiting 170,000 refugees and other persons of concern, provides an excellent operational context to present UNHCR to the public in a compelling manner and to seek financial support from individual donors in support of UNHCR programs in Malaysia and worldwide. PSP activities in collaboration with other units also contribute to raise UNHCR brand awareness and improve public perceptions on refugees.

Due to the size of the database and the diversity of the donors recruited, the office also operates a complex donor relationship management. PSP activities in Malaysia span across Individual giving (IG) and Private Partnerships and philanthropy (PPH). IG strategies encompass the acquisition of individual donors via a mix of channels such as Face to Face, Digital, Lead Generation, and Telemarketing, as well as stewardship communication via telemarketing, email, WhatsApp/SMS, and direct mail. PPH strategies play a growing role in the fundraising portfolio of targeting corporates, foundations, High Net Worth Individuals, and Islamic philanthropy.

As part of the UNHCR Business Transformation Programme (BTP), UNHCR has adopted Salesforce as the platform for CRM implementation of fundraising and engagement and management systems.

Over the next few years, UNHCR will work with key system integrators to migrate other existing donor databases as well as set up new markets using Salesforce as the database of record to manage all individual giving, leadership giving/partnerships as well as digital donors relationships, income management, reporting etc.

The position

This position will take up duties arises from donor database and martech activities. The incumbent's role, in relation to this requirement, is to support the expansion of UNHCR PSP programme in Malaysia, making use of all possible opportunities that may arise through various fundraising activities.

Duties and responsibilities

• Assist in admin operation of UNHCR Salesforce database and MarTech ecosystem, including payment gateway and marketing automation tool, working closely with UNHCR Local and Regional teams.
• Assist in identifying business needs, system performance, pain points, and improvements.
• Assist in assessing team requests for operational issues, bug fixes, and improvements. Troubleshoot, resolve system issues, and escalate relevant issues as needed following UNHCR operational ticketing process, ensuring high system reliability.
• Assist in monitoring data cleanliness and proactively identify opportunities for data cleansing. Work with relevant teams to clean identified datasets and optimize data quality.
• Assist in building and maintaining Salesforce and GCP-based reports and dashboards, including admin-focused reports. Support business end users in building reports and dashboards across different aspects of fundraising and marketing performance, using SQL to extract and transform data from the data lake and visualisation tools (e.g., Power BI or Tableau) to deliver clear, actionable insights.
• Assist to support relevant activities of Salesforce package upgrades as required.
• Perform other related duties as required.

Minimum qualifications required

In order to be considered for an internship, candidates must meet the following eligibility criteria:

• Be either a recent graduate (having completed their studies within two years of applying) or a current student in a graduate/undergraduate school programme from a university or higher education facility accredited by IAU/UNESCO ; and
• Have completed at least two years of undergraduate studies in a field relevant or of interest to the work of UNHCR .
• not have exhausted the maximum cumulative internship period with UNHCR, including any prior internships (8 months for full-time and 12 months for part-time)

Desirable qualifications and skills

• First Required Language is English at B2 level
• Knowledge of managing database and marketing technologies for the purpose of donor acquisition and donor retention/development.
• Knowledge of Microsoft Office especially Microsoft Excel is a must.
• Experience in using SQL and visualization tools (PowerBI, Tableau) is strongly desirable.
• Attention to details, high accuracy and result oriented.
• Ability to collaborate with others, with a flexible and positive attitude.
• Strong communication and interpersonal skills.
• Able to work independently and under pressure.

Conditions

It is a full-time role with working hours starting from 9:00am to 5:00pm, Monday to Friday (40 hours per week). The successful candidate will be assigned to support the team in Kuala Lumpur.

Allowance: Interns who do not receive financial support from an outside party will receive an allowance to partially help to cover the cost of food, local transportation and living expenses.

Travel: Unless provided or paid by external sponsoring entities, UNHCR reimburse interns engaged from a location outside of the country of the duty station for the ticket costs of their outward and return travel to/from the duty station by the most economical route available on economy class, irrespective of the duration of the journey. Reimbursement shall be limited to the authorized outward and return travel between the intern’s country of residence and the intern’s duty station, or actual route of travel, whichever is lower.

Before travel is undertaken, the selected intern must obtain authorization in writing from the hiring office. Such authorization must include the approved cost of the ticket.

Internships normally last two to six months with the possibility of extension up to eight months for full-time internships and twelve months for part-time internships.

How to apply

Interested applicants should submit their application through www.unhcr.org/careers.html click on vacancies.

Obligations

Acquiring and renewing current visas, residence permits including all associated costs, obtaining medical certification and compliance with taxation requirements (if applicable), are the responsibility of the intern.

The selected candidate will need to provide UNHCR with a proof of health insurance coverage applicable to the assigned internship location and a certificate of good health from a qualified medical practitioner certifying their fitness for work and travel. In the event the selected candidate is not able to produce the required certificates, they will not be admitted to the Internship Programme.

If you are a person with a disability and you expect you may face challenges during the recruitment process, you can indicate it in your application form. There are options to select any health conditions you may have and outline any necessary adjustments related to disabilities during the recruitment phases. Providing this information is optional. It will be treated as strictly confidential and used only for the purpose of finding out how to better assist you during the recruitment process.

Adjustments for candidates with disabilities will be provided as best as possible and as needed upon request.

All candidates will be assessed based on meeting the requirements for each vacancy in relation to experience, skills, and education. The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation, and gender identity.

UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing or training. We welcome applications from candidates with a refugee or stateless background. 

Standard Job Description

Required Languages

English,

,

Desired Languages

Malay,

,

Additional Qualifications

Skills

Education

Certifications

Work Experience

Other information

This position doesn't require a functional clearance Remote

No