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NTT Data Singapore

Zscaler App support Engineer

NTT Data Singapore Singapore, Singapore

IT Services and IT Consulting · 10,001+ employees

5 h ago
support-engineer Senior (5-10 yrs) Full-time Singapore
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About the role

Manage and operate Zscaler and IT security services while providing L2 and L3 technical support to internal users. Develop automation strategies, maintain technical documentation, and collaborate with stakeholders to integrate new security features.

What they look for

Zscaler ZIA Windows Administration Linux Administration Python Bash Shell JavaScript Git REST Regular Expressions Ansible Terraform IT Security Automation Troubleshooting

Requirements

Requires a minimum of 5 years of technical, customer-focused experience with strong proficiency in Windows and Linux administration. Candidates must be skilled in scripting languages and automation tools such as Ansible and Terraform.

Full description

As part of the Security Infrastructure Solutions Team, you will manage L2 and L3 tickets primarily for Zscaler while contributing to the development, operation, and enhancement of IT security services.

Key Responsibilities

Client Management (Internal Users):

  • Deliver exceptional customer support with a highly customer-oriented mindset.
  • Communicate technical information clearly and effectively.
  • Provide advice and assistance for planning and executing virtual events.

Business Management:

  • Manage and operate ZIA and other IT security-related services.
  • Develop strategies to improve platform performance and stability.
  • Design and implement automation strategies for team processes.
  • Collaborate with stakeholders to analyse and integrate new features.
  • Troubleshoot and resolve incidents, user issues, and initiate bug fixes.
  • Maintain technical documentation, including architecture and security parameters.
  • Evaluate and procure security systems and tools while applying best practices.

Regulatory Responsibilities:

  • Uphold values of honesty, integrity, due diligence, and fair dealing.
  • Manage risks and ensure compliance with applicable laws and regulations.

Required Skills

Personal and Social:

  • Minimum 5 years of technical, customer-focused experience.
  • Strong ability to work independently and as part of a team.
  • Effective communication skills with a proactive, solution-oriented approach.

Professional and Technical:

  • Analytical thinking and ability to assess impact and prioritize tasks.
  • Hands-on Windows and Linux administration skills.
  • Proficiency in scripting (Python, Bash/Shell, JavaScript).
  • Experience with GIT, REST, Regular Expressions, and automation tools like Ansible and Terraform.

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